Performance Specialist -

Performance Specialist -

Expeditors International Of Washington, Inc.

Performance Specialist -

Detalles de la oferta

Job Description

Assist in our relentless pursuit of efficiency and operational Excellence by analyzing and researching process enhancements to all opportunities in external and internal district customers.
Local Role - Help the corridor achieve 100% Customer Satisfaction, 100% of the time by:
Take direction from Lead, Supervisor and District Business Operations Manager to support the corridor’s district excellence goals and initiatives.

Coordinate with Solutions, Development and Deployment Specialists to action improvement opportunities for quality, service, trade compliance and profitability.

Identify and prioritize problem areas within business operations through communication with operational staff and via [observation, process mapping, timing studies, and other] process analysis methods.

Provide training for every employee in the art and application of the Fundamentals of Business Process, through both teaching and mentoring

Be involved and have knowledge and understanding in customer and external ISO Audits

Present improved data and analytics for internal business opportunity and external client value

Introduce new processes to our operations in our pursuit of relentless efficiency

Actively participate in a proactive service improvement plan; which consists of the constant evaluation of top or key accounts.

Driving local consistency within our standards, processes, operational tools, and local execution in pursuit of a Best in Class operation.

Motivating the behavior around the proper development of workflows that drive speed and limit variation.

Implementing sustainable quality control procedures.
Global Role (10% of responsibilities, if required):

Coordinate with Solutions team to validate local applicability and performance of new processes to our operations from GBO to assure consistency and full proper usage of systems and tools.

Support the other DBO teams in establishing performance metrics to all local projects

Monitor the performance of all corridor’s products and services in local processes, OPS, District Excellence and other initiatives from Corporate.

Collaborate with other district, regional, and global resources to build consistency in all processes

Contribute to a global operational standard to create and protect the pursuit of a Best in Class operation


Bachelor’s Degree in Industrial Engineer or Quality & Audit 3 Years related experience (mandatory)

Strong Expeditors products and services knowledge

ISO 9001 / Internal Audits knowledge

Strong computer skills, including experience with Microsoft Office (Excel, Visio, PowerPoint, etc.) (mandatory)

PMP certified preferred but not required

Six Sigma certified preferred but not required

High research and documentation skills

Ability to design creative solutions to meet business needs

Strong analytical skills

High English Level (written / spoken) (mandatory)

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate and concisely obtain positive results

Pro-active, time management and strong organizational skills, experience managing multiple priorities effectively

Quality and efficiency oriented

Creative thinker with close attention to detail

Strong communication skills and experience communicating at all levels

Problem solving oriented

Project Management Skills

Team work

Professionalism and formality

Attitude and Commitment

Additional Information

All your information will be kept confidential according to EEO guidelines.

Ciudad: nuevo laredo

Fuente: Neuvoo_Ppc


  • Tecnologías de la Información / Gestión de Proyectos


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