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Pbna Resolution It Coordinator

Pbna Resolution It Coordinator
Empresa:

Pepsico


Detalles de la oferta

Job Description

Are you looking for a challenging opportunity in an organization with a dynamic, innovative and diverse environment?

If so, your future is at PepsiCo. As a world class company, we seek excellence in everything we do. Therefore, we need talented and innovative people who are passionate about what they do.

For more information you can enter www.pepsico.com
Now we are looking for this position:

PBNA Resolution IT Coordinator

Main Purpose

The main objective of this role is to resolve critical incidents quickly by directing and coordinating activities with the right resolver groups. In addition, the role coordinates all subsequent root cause analysis to surface areas of improvement, updates known error database, and performs whatever is required to prevent the recurrence of the same incident.

Accountabilities

- Owns and manages the recovery of impacted IT services
- Acts as the single point of control and coordination for all major incident recovery activities
- Ensures post incident review is completed in timely manner
- Updates business impact of related infrastructure and application components in myIT services
- Governs problem mgmt. and drives for root cause analysis per SLA
- Manages and updates the known error database to be more effective in fast incident resolution
- Drives compliance standards and healthchecks including timely patching, scheduled reboots, storage capacity etc
- Identifies and initiates service improvement plans for remediating critical Infrastructure gaps
- Updates landscape monitoring, ensures CIs are updated, and co-governs the alert mgmt. process
If you meet the requirements apply directly on this link for you to add your CV and we can take you into account for the next steps of the process.

Learn more about our culture and life at PepsiCo https://stories.pepsicojobs.com/

At PepsiCo, we are committed to providing equal development opportunities for all candidates for employment without exception of race, religion, sex, sexual orientation, marital status, age, nationality, origin, or type of disability. We respect and value diversity as a workforce and innovation for the organization.

Thank you so much for thinking about PepsiCo to start or continue your career! Qualifications/Requirements

Education/requirements

- ITIL Foundations (ITSM)
- 5+ years of experience in Infrastructure and/or application operations
- Skilled in multiple technologies - Unix, Linux, Windows, Oracle, SAP Sybase, etc.
- Experience with MS Office (Excel, Word, Outlook) and be able to handle working with multiple programs and tools (Service Now, TBM).
- Strong Communication skills to work with business partners, IT partners and leadership.
- Strong analytical skills with the ability to analyze data, patterns to generate insight and develop service improvement plans.
- Proven record in working with vendors in a complex organization.
- Able to demonstrate strong Project Management and Project Delivery experience, combined with strong communication and presentation skills.
- Proven track record in delivering IT strategic initiatives in a complex organization
- Experience working in a Multi-cultural environment and partnering with IT Professionals in multiple countries
- Willingness to travel
- Excellent remote management skills
- Problem Solving skills – this role covers a very broad scope of IT technology, application knowledge broader than other comparable roles in PepsiCo by the nature of PBNA uniqueness
- This role will require significant collaboration with IT partners, vendors and LG1 and above leaders to ensure that PBNA’s prevention needs are met and prioritized
- The role has a NA focus/remit and needs to respond to PBNA 24x7 needs
- The role will interact with and will need to influence market operations and business partners on a constant basis Relocation Eligible: No Aplicable (N/A)
Job Type: Pipeline


Fuente: Bebee2

Requisitos

Pbna Resolution It Coordinator
Empresa:

Pepsico


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