Operations Supervisor ( New Employee Experience Associate)

Operations Supervisor ( New Employee Experience Associate)
Empresa:

Tecma West



Puestos Vacantes:
1

Operations Supervisor ( New Employee Experience Associate)

Detalles de la oferta

Onboarding & Orientation
Evaluate and enhance the current onboarding structure for all new hires, including customization of orientation plans for all roles and levels on the team. Design a standard, engaging and comprehensive Onboarding experience for all new hires

Culture & New Hire Experience
Elevate the overall New hire experience at TaskUs inclusive of bringing more consistency, governance, communication and engagement in profile aligned with our performance metrics and culture
Partner with the (stakeholders) Client, CS, Recruitment, Training, and Ops to develop and maintain the new hire profile
Conduct final interviews for Operations
Calibrate profile with stakeholders based on performance metrics
Serve as new hire (teammate) advocate for first 90 days of Onboarding
Conduct 30/60/90 day new hire (teammate) surveys and partner with stakeholders on action items
Culture Ambassador for the location, holding monthly meetings to ensure communication is aligned with HQ messaging

Objective (Shared)
New Hire class fill rates
Training graduation rates
New hire attrition and KPI attainment (first 90 days)
Diversity & Inclusion
Develop and drive creative and innovative internal programs incorporating industry experience and aligning to the Dropbox company values and DEI goals
Influence the diversity narrative and communications, in close partnership with People First Culture Initiatives

Experiencia y requisitos:
Bilingual English-Spanish
1 - 3 years experience in Call Center operations
Hiring & Onboarding experience
Computer Knowledge: Microsoft Office (Outlook, Word, Excel), Google Forms, GDrive.

Saught Competencies & Values:
Self Confidence.
Team Work.
Integrity.
Customer Service.


Horario: Mon-Fri 7am to 5pm


Fuente: EmpleoNuevo


Área:

  • Recursos Humanos / Administración de Personal

Requisitos


Sexo: Indefinido

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