Network Engineer Iv

Network Engineer Iv
Empresa:

Atos


Network Engineer Iv

Detalles de la oferta

About Atos
Atos is a global leader in digital transformation with over 110,000 employees in 73 countries and annual revenue of over € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.
The purpose of Atos is to help design the future of the information technology space. Its expertise and services support the development of knowledge, education as well as multicultural and pluralistic approaches to research that contribute to scientific and technological excellence. Across the world, the group enables its customers, employees and collaborators, and members of societies at large to live, work and develop sustainably and confidently in the information technology space.
Tier 2 ATOS Command Center (ACC) Data Center Network Engineer
The Tier 2 ACC Engineer is the core support tier for the client network with responsibility for resolving 80% of incidents in the production environment. While Data Center network focused this position is part of a multi discipline team that collaboratively provides support for a large and complex environment. This position receives escalated problems from Tier 1 and other sources spanning the data network, voice systems, wireless devices and numerous applications. This position will provide troubleshooting and restorative support through a combination of documented procedures, diagnostic tools and prior experience. Other functions include execution of changes, creation of troubleshooting procedures and mentoring of tier 1 staff. This individual must be customer focused and be able to thrive in a dynamic environment.

General Roles/Requirements
• Must have excellent communication skills (written, oral and presentation)
• In depth troubleshooting and maintenance of a broad group of technologies including network devices, applications and servers
• Continually improve upon skills and ability to learn new technologies
• Routinely create and update operational procedures
• Leverage diagnostic tools and utilities to proactively & reactively identify problem areas
• Mentor Tier 1 staff on event handling & response
• Demonstrate a dedication to seeing work delivered accurately and within SLA timeframes
• Works closely with teammates to ensure procedures and escalation processes are followed & communication occurs
• Partner with other front line support teams as needed to validate issues and resolutions
• Engage with vendors as required (hardware/software vendors, telco providers, etc.)

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.


Fuente: Neuvoo1_Ppc


Área:

Requisitos


Conocimientos:

  • Wireless
  • Utilities

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