Mgr Customer Service Ii - Cuautitlán Izcalli

Mgr Customer Service Ii - Cuautitlán Izcalli
Empresa:

Fedex


Mgr Customer Service Ii - Cuautitlán Izcalli

Detalles de la oferta

Welcome
Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site!
FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.
Some of our recent awards include:
•FORTUNE “World’s Most Admired Companies” - 2014
•FORTUNE “100 Best Companies to Work for in America” - 2013
•Reputation Institute “World’s Most Reputable Companies” - 2013
•Corporate Responsibility Magazine “100 Best Corporate Citizens” - 2013
•Great Place to Work Institute “World’s Best Multinational Workplaces” - 2013
Search openings (link: ^RpGRZakPy0fd71VTM4rORLVRfJOBMYPpzkBfGKBY/d2gbKp0LRWF1urDcoUn2z83)
View current job opportunities, or search on specific criteria to find jobs that match your interests.
RC67521 LM82A:Mgr Customer Service II (Open)Full timeLM82A:Mgr Customer Service IIParque Logistico San Martin Obispo Park II
Calle Barranca Honda final s/n, Lote 2
Zona San Martin Obispo, autopista Chamapa Lecheria
54769 Cuautitlan Izcalli, MEX
MexicoTwo years University/College or equivalent. Five years business experience including two years of Call Center Experience. Previous management or supervisory experience in a service environment strongly preferred. Must have excellent communication (written/oral) skills. Must be fluent in English. Personable and able to work under pressure in a changing work environment. MAESTRO certification required.
To manage the Call Center, Trace, Air Freight, and Business Service center in a way that provides maximum service to customers while maintaining a cost effective operation._x000D_
_x000D_
Planning and management and an organization which includes (Sr.) Customer Service Agents, (SR.) Service Agents, and Trace Agents to maintain efficient and effective customer service operations. Controls and effectively utilizes personnel through planning, organizing, and scheduling to minimize loss of time. Responsible for accurate and efficient call handling, tracking, tracing, data input, and maximum usage of computer assisted systems. Ensures Customer Service support of efficient express pick-up and delivery operations and response to customer needs including service information and tracing of shipments. Responsible for all managerial functions including hiring, training, supervising, coaching, evaluating, motivating, rewarding, and disciplining of staff. Manages capital and operating budgets. Ensures all company customer service related policies and procedures are followed.


Fuente: Neuvoo_Ppc


Área:

  • Otros / Otros

Requisitos

Ofertas Relacionadas

Community associate

Community AssociateAbout the RoleA Community Associate is the primary point of contact for the community and acts as the “face” of WeWork.Goals and...


Desde Wework - Nuevo León

Publicado hace 24 días

Supervisor(a) de spa -

Contract Job LevelJob Job Fixed-term contract: No Status Full Time Anticipated Start Date 2018-06-01Essential and optional requirements Please click onAPPLY...


Desde Fairmont Mayakoba - Quintana Roo

Publicado hace 24 días

Quimico analista de microbiologia -

DescripciónEmpresa dedicada a la fabricación de medicamentos, ubicada al oriente de la ciudad, con gran interés de desarrollo personal y profesional de sus...


Desde Grupo Somar - Estado de México

Publicado hace 24 días

Global tac firewall engineer

What You'll Do Cisco seeks Customer Support Engineers to join some of the industry brightest minds in developing and deploying today most advanced Internet...


Desde Cisco Systems, Inc - Ciudad de México (Distrito Federal)

Publicado hace 24 días