Mgr Customer Service Ii - Cuautitlán Izcalli

Mgr Customer Service Ii - Cuautitlán Izcalli


Mgr Customer Service Ii - Cuautitlán Izcalli

Detalles de la oferta

Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site!
FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.
Some of our recent awards include:
•FORTUNE “World’s Most Admired Companies” - 2014
•FORTUNE “100 Best Companies to Work for in America” - 2013
•Reputation Institute “World’s Most Reputable Companies” - 2013
•Corporate Responsibility Magazine “100 Best Corporate Citizens” - 2013
•Great Place to Work Institute “World’s Best Multinational Workplaces” - 2013
Search openings (link: ^RpGRZakPy0fd71VTM4rORLVRfJOBMYPpzkBfGKBY/d2gbKp0LRWF1urDcoUn2z83)
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RC67521 LM82A:Mgr Customer Service II (Open)Full timeLM82A:Mgr Customer Service IIParque Logistico San Martin Obispo Park II
Calle Barranca Honda final s/n, Lote 2
Zona San Martin Obispo, autopista Chamapa Lecheria
54769 Cuautitlan Izcalli, MEX
MexicoTwo years University/College or equivalent. Five years business experience including two years of Call Center Experience. Previous management or supervisory experience in a service environment strongly preferred. Must have excellent communication (written/oral) skills. Must be fluent in English. Personable and able to work under pressure in a changing work environment. MAESTRO certification required.
To manage the Call Center, Trace, Air Freight, and Business Service center in a way that provides maximum service to customers while maintaining a cost effective operation._x000D_
Planning and management and an organization which includes (Sr.) Customer Service Agents, (SR.) Service Agents, and Trace Agents to maintain efficient and effective customer service operations. Controls and effectively utilizes personnel through planning, organizing, and scheduling to minimize loss of time. Responsible for accurate and efficient call handling, tracking, tracing, data input, and maximum usage of computer assisted systems. Ensures Customer Service support of efficient express pick-up and delivery operations and response to customer needs including service information and tracing of shipments. Responsible for all managerial functions including hiring, training, supervising, coaching, evaluating, motivating, rewarding, and disciplining of staff. Manages capital and operating budgets. Ensures all company customer service related policies and procedures are followed.

Fuente: Neuvoo_Ppc


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