Mgr Customer Service Ii - Cuautitlán Izcalli

Mgr Customer Service Ii - Cuautitlán Izcalli
Empresa:

Fedex


Mgr Customer Service Ii - Cuautitlán Izcalli

Detalles de la oferta

Welcome
Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site!
FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.
Some of our recent awards include:
•FORTUNE “World’s Most Admired Companies” - 2014
•FORTUNE “100 Best Companies to Work for in America” - 2013
•Reputation Institute “World’s Most Reputable Companies” - 2013
•Corporate Responsibility Magazine “100 Best Corporate Citizens” - 2013
•Great Place to Work Institute “World’s Best Multinational Workplaces” - 2013
Search openings (link: ^RpGRZakPy0fd71VTM4rORLVRfJOBMYPpzkBfGKBY/d2gbKp0LRWF1urDcoUn2z83)
View current job opportunities, or search on specific criteria to find jobs that match your interests.
RC67521 LM82A:Mgr Customer Service II (Open)Full timeLM82A:Mgr Customer Service IIParque Logistico San Martin Obispo Park II
Calle Barranca Honda final s/n, Lote 2
Zona San Martin Obispo, autopista Chamapa Lecheria
54769 Cuautitlan Izcalli, MEX
MexicoTwo years University/College or equivalent. Five years business experience including two years of Call Center Experience. Previous management or supervisory experience in a service environment strongly preferred. Must have excellent communication (written/oral) skills. Must be fluent in English. Personable and able to work under pressure in a changing work environment. MAESTRO certification required.
To manage the Call Center, Trace, Air Freight, and Business Service center in a way that provides maximum service to customers while maintaining a cost effective operation._x000D_
_x000D_
Planning and management and an organization which includes (Sr.) Customer Service Agents, (SR.) Service Agents, and Trace Agents to maintain efficient and effective customer service operations. Controls and effectively utilizes personnel through planning, organizing, and scheduling to minimize loss of time. Responsible for accurate and efficient call handling, tracking, tracing, data input, and maximum usage of computer assisted systems. Ensures Customer Service support of efficient express pick-up and delivery operations and response to customer needs including service information and tracing of shipments. Responsible for all managerial functions including hiring, training, supervising, coaching, evaluating, motivating, rewarding, and disciplining of staff. Manages capital and operating budgets. Ensures all company customer service related policies and procedures are followed.


Fuente: Neuvoo_Ppc


Área:

  • Otros / Otros

Requisitos

Ofertas Relacionadas

Solicitamos gerente para importante financiera en teapa

IMPORTANTE EMPRESA MEXICANA BUSCA PARA LA SUCURSAL DE TEAPA GERENTE!!!!! !!!!!SI TIENES EXPERIENCIA EN AREAS GERENCIALES DEL RAMO FINANCIERO ESTA ES TU...


Ciudad de México (Distrito Federal)

Publicado hace un mes

Scrum master

DEINTEC, empresa mexicana con presencia internacional y líder en el desarrollo de soluciones en tecnología de información, te invita a formar parte de su equipo...


Nuevo León

Publicado hace un mes

Business analyst - tijuana, bc

We are the only provider of domestic turn-key research analysts used to support the M&A research and Private Equity deal origination needs of middle market...


Baja California

Publicado hace un mes

Responsable de almacén

Unete a nuestra gran familia Empeño Facil. Somos una empresa líder en el ramo Prendario. Contamos con certificación GREAT PLACE TO WORK Estamos en busca de...


Puebla (de los Angeles)

Publicado hace un mes