Manager,Customer Program I

Manager,Customer Program I


Puestos Vacantes:

Manager,Customer Program I

Detalles de la oferta

Continuously promote and maintain positive working relationships with customers and suppliers to achieve the best exposure in the market, ensuring all opportunities to provide value-added services to customers are actively pursued and negotiated
• Direct Program operations, including inventory/stocking strategy for JIT FSL(s) to maintain optimal levels to support the Contract(s)
• Manage and maintain Program budgetary compliance and recommend annual budget changes, as needed
• Plan, direct and prioritize JIT FSL facility workflow and Project & Life Cycle strategies to manage a consistent and timely flow of inventory, in direct response to customer specifics and ship date requirements
• Manage the department staff to ensure a high-level of service to customers; ensuring the staff works well as a team; direct employees toward goals and objectives
• Lead by example and provide strong managerial support and guidance to facility teams, offering effective administrative guidelines, clear work instructions, policies and procedures
• Coordinate and ensure all team members are provided with current program information, technical access, and the equipment and tools necessary to perform the job accurately and efficiently
• Implement, oversee and document the training of all AS9100 requirements and Quality Work Instructions for existing, as well as, new process improvements and customer-specific requirements
• Actively promote and engage facility staff in critical thinking regarding continuous JIT Program process improvements by gathering teams together to discuss program strengths, deficiencies and opportunities for enhancements
• Respond, investigate and immediately resolve communication failures or process deficiency claims against the FSL and re-train or take actions necessary to ensure the occurrence is not repeated
• Ensure document controls, processing and recordkeeping are in compliance with local, State and Federal regulations, as well as Wesco recordkeeping policies, including, but not limited to training records, transaction reports and customer communication

Experiencia y requisitos:
Bachelor’s degree or 3+ years related experience and training; or equivalent combination of education and experience, which may include sales, distribution and inventory management.

Demonstrated ability to provide excellent customer service/and real-time problem solving strategies.

Supervisory experience is required, with proven ability to motivate others to strive to meet or exceed objectives.

Strong process management and process improvement skills and/or experience with JIT Contract programs- Aerospace industry product knowledge is required.

In-depth knowledge and experience in the use of integrated database systems and computer software, including Microsoft Office Suite tools, specifically, Word, Excel and Power Point , Access is a plus.

Demonstrated critical thinking and Business Acumen application is required.

Strong understanding of supply chain management/distribution processes and Wesco philosophy.

Good working knowledge of ISO9001 and AS9100 product distribution environments and expectations.

Strong ability to analyze and interpret statistical workflow and time & labor data to produce profitable results.

Excellent interpersonal “savvy”, with the ability to communicate well with high-level personnel (internal or external).

Strong instructional, training, coaching and mentoring skills.

English strong verbal, written and formal presentation skills.

Ability to travel frequently, as required


Fuente: EmpleoNuevo


  • Administración de Empresas / Administración en General


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