Major Incident Management Sr. Analyst

Major Incident Management Sr. Analyst
Empresa:

Pepsico Deutschland Gmbh


Major Incident Management Sr. Analyst

Detalles de la oferta

Auto req ID:215090BR
Job Description

Are you looking for a challenging opportunity in an organization with a dynamic, innovative and diverse environment?

If so, your future is at PepsiCo. As a world class company, we seek excellence in everything we do from the launch of a new product to its execution at the point of sale. Therefore, we need talented and innovative people who are passionate about what they do.

PepsiCo Mexico currently has a broad portfolio of food and beverage products, such as Sabritas, Gamesa, Quaker, Pepsi, Obela and Sonrics, leading brands in the snacks, cereals, soft drinks, isotonic and cookies markets respectively.
Our vision is to be the world leader in food and beverages by earning with purpose. "Winning with purpose" reflects our ambition to win sustainably in the market and integrate the purpose in all aspects of the business. For more information you can enterwww.pepsico.com
Now we are looking for this position:

Major Incident Management Sr. Analyst

Main Purpose

This is an SME (Subject Matter Expert) PepsiCo Global Major Incident Management and Problem Management Execution Role. In this job function the candidate will be providing 24X7/365 rotational coverage for the Global Major Incident Management Team for all critical major incidents that impact PepsiCo Business IT Globally and in North America. They will also provide Problem Management Execution to all Major Incidents that impact the Global and North American Sector. Documentation upkeep for procedural changes and updates for the Global Major Incident Management teams across all PepsiCo Sectors is also a key function in this role.
Accountabilities

The candidate will be on a weekly rotational schedule (24X7/365) to cover the Global Major Incident Management Team. The candidate will be in charge of upkeeping all documentation that impact the Global Major Incident Management team and ensure that all sector based Major Incident Managers are provided with updated processes and procedures to ensure that these critical incidents are followed correctly via PepsiCo IT globally. Candidate will also be taking all Major Problem Management tickets through the Problem Management Lifecycle to ensure all Problems have been vetted and completed for Executive Leadership approval. In this role the candidate will also provide on-boarding and refresher training to all new and existing Global Major Incident Managers while also acting as a back-up Global MIM Execution Lead as well.

•Responsible for assessment and negotiation of priority for major incidents impacting PepsiCo with support teams and senior IT/Business Leadership
•Accountable for facilitating (hosting, pulling in required participants, and driving conversation) of major incident recovery bridge
•Accountable for communicating major incident details to all levels or the organization within defined MIM time frames
•Accountable for delivering process changes and training within the North America MIM execution team in coordination with global process changes
•Accountable for vetting (Major Incident) problem records through the Problem Management Lifecycle.
•Working with PepsiCo IT Backline teams on bottlenecks that could impact the way (Major Incident) Problem Records are completed. Ensuring RCA (Root Cause Analysis)has been thoroughly completed and Remediation Steps have been identified to ensure no re-occurrence of the same issue.
•The candidate will also be providing Problem Management Debrief’s for all North American and Global Major Incidents.
Qualifications/Requirements

Experience and profile

Experienced with Application support - desired
Experience with ServiceNow - desired
Bachelors, Information Systems - required
Strong analytical skills to support the synthesis of knowledge and information out of abstract and varying types of data points
Ability to work efficiently under pressure with minimal supervision.
Excellent oral communication skills with the ability to communicate effectively across technology
Excellent written communication skills and ability to compose notifications with concise business and technical details within a short period of time.
Ability to work as part of a global team.
Ability to multi-task and prioritize amongst multiple ongoing issues.
Assertive and fearless. Not afraid to speak-up and call time-out to reset recovery efforts.
Positive working attitude with a sense of ownership and urgency.
Able to work on a shift schedule including weekend on call.

In PepsiCo, we are committed to offer equal development opportunities to all the candidates, no matter the religion, race, sexual orientation, nationality, age, etc. We respect and appreciate the diversity as a workforce and innovation to the organization.

If you have the profile that we are looking, send us your CV by this via, if it's possible that you can participate in this process we will contact you ASAP, if not we will keep your info in our base data for 6 months.
¡Thank you so much for your interest in PepsiCo!Relocation Eligible:No Aplicable (N/A)
Job Type:Pipeline
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