What you'll do
Handle content creation and related projects for our partners (areas include text and amenities, photos, product and location/hotel data)
Guide day to day work to ensure it is completed to our standards; handle critical issues with sales partners and hoteliers
Carry out QC/case wellness tasks to ensure we're performing
Recruit and train new hires as needed
Work with our business, localization, and development teams to improve our processes and customer service
Liaise internally to keep up to date on process changes and to share expertise to help us operate consistently.
Develop team documentation and metrics to help grow our success
Initiate other content and project tasks as needed
Works efficiently towards daily targets and team metrics; focus on continuous improvement supports the manager and coordinate the team in their absence
Who you are
Proficiency in English and >language skills
University Degree; or equivalent
Experience in customer service oriented industry.
Hotel/Travel -industry experience will be a plus.
Editorial, operational or web-related content experience is a plus
Proven ability to work expertly in a dynamic environment
Deep understanding of different lodging/property types and the differing services and amenities featured
Relentlessly Strive for Better
Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers
Generates new ideas, challenges the status quo, takes risks, supports change, encourages innovation, solves problems creatively
Have a Bias to Action
Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development
Manages a fair workload, prioritizes tasks, develops good work procedures, manages time well, handles information flow and spends majority of time and resources on high priority items
Targets and achieves results, sets challenging goals, prioritizes tasks, overcomes obstacles, accepts accountability
Be Open and Honest
Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, listens carefully and considers what others have to say, including differing viewpoints
Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad
Be Data Driven and Business Judgement Led
Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, communicates decisions to others
Why join us
Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.
Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.