Lm221: Customer Representative

Lm221: Customer Representative
Empresa:

Fedex



Área:

Otros

Lm221: Customer Representative

Detalles de la oferta

Company: FedEx Express LACJob Title: LM221: Customer RepresentativeJob Requisition Number: RC223046Job Family: FXE-LAC: Customer RepresentativeTime Type: Part TimeLocations:Parque Logistico San Martin Obispo Park IICuautitlan Izcalli, Estado de México 54769Answers call center customer inquiries on full range of service features, delivery and pick-up operational procedures, clearance and payment processes, ensuring maximum sensitivity and responsiveness to customer needs, issues, and requirements.Provides current package status updates and basic follow-up activity, monitoring shipment movement and interpreting COSMOS global scan updates.Initiates pick-up, supply delivery, shipment research, rate quotes, and exception requests on-line, using COSMOS.Assists customer in preparing shipping paperwork inclusive of international regulatory information assistance, prepares dispatch request and special notification related to pick-up and delivery worldwide.Assists in the resolution of customer complaints.Determines existence of service failures and requests refunds within established limits.Recognizes new customers or additional business opportunities, opens new accounts, obtains additional shipments and submits sales leads.Provides customer service using FedEx phraseology proactively to produce 100% customer satisfaction at the end of every transaction.Reviews daily information on delivery system exceptions and changes, station operations, service features, volume and other related topics to ensure accurate, consistent, and current information is given to customers on every call.WelcomeWelcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site!FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world?s most admired and respected companies.Some of our recent awards include:FORTUNE ?World?s Most Admired Companies? - 2014FORTUNE ?100 Best Companies to Work for in America? - 2013Reputation Institute ?World?s Most Reputable Companies? - 2013Corporate Responsibility Magazine ?100 Best Corporate Citizens? - 2013Great Place to Work Institute ?World?s Best Multinational Workplaces? - 2013

Salario: A convenir


Fuente: Jobomas


Área:

Requisitos


Conocimientos:

  • Basic

Técnicos

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