L&H Underwriting Support Assistant
About Swiss Re
Swiss Re Reinsurance provides clients and brokers with reinsurance products, insurance-based capital market instruments and risk management services. Reinsurance operates globally through two segments – Property & Casualty and Life & Health. Reinsurance revenues totalled USD 29 billion in 2016.
About the Role:
Creates and maintains electronic files for incoming new issues on a timely and accurate basis to ensure that KPI standards are met. Provides inforce and pending case amount information on each life and assists underwriters with research on pending and inforce amounts as required. Manages complex case distribution process. Conducts research to resolve case issues/problems that are identified. Performs customer service functions for internal and external clients including providing case status, noting/reporting transmission and system issues, and acts as a resource for workflow and procedural questions.
New Business and Case Processing
Supports the underwriting team in achieving KPI goals through timely and accurate completion of facultative new case triage, complex distribution, case set-up, and additional mail handling.
Must be able to effectively navigate nuances in clients and products between the two markets so as to complete the above regardless of market.
Maintains accurate and high quality inforce review and selection in both Life Index and underwriting case records so as to support accurate risk selection and high quality placement.
Responsible for understanding various technologies and workflow processes so as to report issues timely ensuring appropriate support and resolution can be taken.
Seek to continually review support team processes and workflow seeking improvements and streamlining.
Inforce and Placement Assistance
Performs basic research of life index records as needed for informal inquiry requests, professional athletes and teams, high net worth applicants, etc.
Identifies and documents life index errors and placement issues and appropriately refers to supervisor or underwriting analyst for correct to ensure high quality index and placement records.
Participate in simple inforce block reviews for verification of existing inforce records, life index ID research, etc. Able to interpret basic underwriting decisions and their impact on such searches giving clear and accurate information for underwriting management review.
Daily contact with internal and external clients regarding case status, quality of case information received, transmission issues, distribution problems and on procedural questions.
Maintain a strong team ethic working as one team across multiple offices and assisting internal clients from any location.
Acts as the liaison to the Underwriting Support Supervisor to identify workflow changes, processing issues and continually improving the quality of the work.
About the Team:
The North America Underwriting Support team consists of 11 team members across the US and Canada. This position will support clients and workload across both regions and so may transition back and forth quickly. The team strives to keep all processes and workflows consistent across both regions so as to gain efficiencies by cross training and working as one regardless of location.
Bachelor degree or equivalent industry related experience
Industry related course designations desired
Minimum 2 years of underwriting industry experience, primarily in a reinsurance environment
Basic knowledge of insurance/reinsurance operation with specific focus on the underwriting and administration functions
Effective written and oral communication for both internal and external as well as formal and informal groups
Demonstratedattention to detailand problem solving capabilities as well as time management
Demonstrated ability tohandle high pressure of large volume of workwith very short turn-around time frames
Demonstrated ability towork independentlyas well as within a cohesive team
Ability to interact positively and effectively with internal and clients and other divisional personnel to promote efficient underwriting support operations
Computer skills (image data organization)
French desired but not required
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