Lead Cust Exp Specialist

Lead Cust Exp Specialist


Lead Cust Exp Specialist

Detalles de la oferta

Join a team recognized for leadership, innovation and diversity
Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.
Key Responsibilities
Processing Returns
Customer Invoicing
Deliver Forecast Reports
Administrative Support
Order Processing
Further education and studies in the area of Business/Engineering.
Advanced English skills (both written and verbal)
2+ years customer service experience in an office environment
Microsoft Office experience (Outlook, Word, Excel)
SAP/Oracle knowledge (preferable)
Technical knowledge specific to (stated field)
Good communication skills
Good administration skills
An ability to take initiative and work with limited direction
Additional Information
JOB ID: HRD93999
Category: Customer Experience
Location: Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico

Fuente: Jobs4It



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