Junior Program Manager - Tijuana

Junior Program Manager - Tijuana


Junior Program Manager - Tijuana

Detalles de la oferta

Requisition Number:205329Position Title:Program Manager IExternal Description:Junior Program Manager – Community & Self-Service Portal Location: Tijuana, BC, MexicoAs a Junior Program Manager for our Customer Support and Services Community & Self-Service Portal, you will help manage the effort to optimize our Teradata Customer Community and Self-Service portal applications within ServiceNow to ensure we are delivering on our Self-Service initiatives and driving innovation and improvement to those programs using analytics.Teradata provides an omnichannel approach to customer self-service which includes a customer support portal, and a support community – all unified with a single enterprise search. We provide a variety of knowledge and tools in these applications to allow our customers to find answers to technical problems which would otherwise be driven into our customer support centers. Driving self-service allows Teradata to improve the customer experience, reduce costs associated with support, and drives operational efficiency.You will increase internal/external user involvement through events, webinars, promotion, gamification, and best practice moderation methodologies. You will learn to support the user base, train and manage the SME moderators, design and develop enhancements to the digital experience based on usage analytics assessment and manage outreach programs to drive increased traffic and registration across all self-service channels. You will partner with program managers for knowledge, incident management, and other internal process teams to ensure alignment to corporate strategic initiatives and develop actions plans to drive success across all self-service channels, as well as with our corporate Marketing & Brand teams to ensure a consistent digital experience across all corporate sites.What You’ll DoYour BackgroundCountryEEOText_Description:City:TijuanaState:MexicoCommunity / Marketing Title:Junior Program ManagerJob Category:Customer SupportCompany Profile:With all the investments made in analytics, it’s time to stop buying into partial solutions that overpromise and underdeliver. It’s time to invest in answers. Only Teradata leverages all of the data, all of the time, so that customers can analyze anything, deploy anywhere, and deliver analytics that matter most to them. And we do it at scale, on-premises, in the Cloud, or anywhere in between. We call this Pervasive Data Intelligence. It’s the answer to the complexity, cost, and inadequacy of today’s analytics. And it's the way Teradata transforms how businesses work and people live through the power of data throughout the world. Join us and help create the era of Pervasive Data Intelligence.Location_formattedLocationLong:Tijuana, Mexico MX

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