It Specialist / Soporte Técnico Bilingue

It Specialist / Soporte Técnico Bilingue

Confie Seguros

It Specialist / Soporte Técnico Bilingue

Detalles de la oferta

• Help end users to solve problems related to the systems they use on their daily basis.
• Provide assistance to end users to fix any issue they get with the IT equipment.

Act as point of contact for the IT desktop support and service desk related issues.
Work as Help Desk Tier 1 according SLA's, including tracking, monitoring and reporting of those services.
Daily monitoring Incidents to ensure issues are being resolved per SLA.
Participate in the Help Desk after hours on-call support rotation.
Recording and document all reported help desk tickets.
Identifies, researches, and resolves complex technical problems.
Follow department customer service metrics, goals and staff measurements.

Experiencia y requisitos:
Technical Career / Bachelor degree in IT or related discipline of advantage. Computer engineering or similar (In progress\Incomplete career is also acceptable).
English 80-90%
• Operating Systems: Windows 7, Windows Server 2008, Windows Server 2012.
• Hardware Repair
• Network+ Certification
• Computer proficiency - CompTIA A+ Certifications are preferred.
• Experience working on successful help desk operation with on site and remote users.
• Experience working on a help desk incident tracking solution.
• Analytic.
• Organized and concise
• Work under pressure
• Adaptable
• Teamwork
• Patient
• Troubleshooting skills.
• People skills
Know the multiple benefits we have to offer you:

Competitive weekly salary
Excellent location (Zona Río, Tijuana)
Benefits of Law since your 1st day
Friendly work environment, stress-free
Fund and Savings Bank
Financing and discounts at various establishments around the city
Growth opportunities in all areas
Constant motivational events and more!

Ciudad: tijuana

Horario: Diurno

Fuente: EmpleoNuevo


  • Tecnologías de la Información / Tecnologías de la Información en General


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