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It Operations Manager

It Operations Manager
Empresa:

Johnson Controls



Puestos Vacantes:
1

Detalles de la oferta

This is an IT leadership position, responsible for managing all aspects of IT technical service delivery to the businesses in JCI’s Regional Business Center. The scope includes managing IT teams in a matrixed organization, working with local, regional and global IT teams, as well as regional and global vendors.
Under general direction the IT Manager Technical Operations serves as a liaison between the Business Information Technology (IT) departments and all other practices in the organization. The IT Manager should possess knowledge
about business practices and IT-related concepts. The IT Manager should be knowledgeable about the latest technologies present in the market, within JCI and be conversant in how they fit into the business environment.
Is intimately aware of all IT Initiatives and insures internal departments are expecting the demand for resources both hardware and people
that are required to support the business initiatives. Provides input on priorities between Business IT and Global Infrastructure to align expectations and ensure the maximum output from workforce. IT Manager Technical Operations participates in communication between the internal IT team and outside vendors for services required.
technology platforms and programs in the Infrastructure environment. The IT Manager Technical Operations identifies services being offered and those that customers propose; collaborates on the governance of investments across the portfolio of services offered; and create a defined way to evaluate potentially valuable new capabilities.
How you will do it:
-Supports & measures the services of local IT operations within the regional business center.
- Provides input on priorities between Business IT and Global Infrastructure to align expectations and ensure the
maximum output from workforce
- Coordinates with local desk side GI support teams to ensure service delivery to meet the business needs
-Internalizes and advances the company culture using our JCI guiding principles
- Proactively ensures delivery of IT services in a effective and efficient manner whilst aligning with global strategies
and initiatives
- Ensures that the delivery of IT services and products are in compliance with local laws and regulations and aligned
with company standards and policies
- Develops Local IT team with the right capabilities to support growth projects
- Communicates any business impacting issue to primary contacts
- Builds strong relationships with capabilities and business leaders to understand, anticipate and satisfy IT
Technical new demands and requirements
- Drives resolution for issue escalations in co-ordination with global infrastructure & other IT teams
- Responsible for full life-cycle of projects from initiation to completion
- Creates and track Local IT budget for local infrastructure projects
- Manages local and global vendors to deliver the highest possible service
What we look for:
- Professional with 5 years working experience in leadership positions in Information Technology
- Overall 10+ years’ work experience
- Broad IT technical background – Infrastructure, telecommunications, telephony, commercial and manufacturing applications
- Fluency in written and spoken English
- Very good communication, negotiation, networking and interpersonal skills to be able to work effectively and
independently with other teams at different levels locally, regionally and globally.
- Strong Project management skills. Able to manage and lead multiple Projects teams with individuals of diverse background
- Knowledge of industry IT standards and practices will be preferred
- Knowledge of MS Power BI, SharePoint and Service Now tools is a plus
- Experience in these technologies – Microsoft platform, MPLS network, SAP, VoIP, IPT, VMware will be preferred
Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence or promotion.
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Requisitos

It Operations Manager
Empresa:

Johnson Controls



Puestos Vacantes:
1

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