It Network Specialist

Your skills At least 6 years' experience working in a 24x7 mission critical Network or Technical Operations Center environment.Ability to adjust to changing workflow on the fly, while demonstrating the ability to work on multiple tasks.Must have excellent interpersonal and communication skills.Must have experience troubleshooting and resolving server systems issues (low disk space events, CPU, memory).Familiarity with enterprise class monitoring/management systems and associated technologies, including: Datadog. Your Tasks We are searching for a seasoned and capable individual who will be a pivotal player for the Hemmersbach team. The Network Specialist is a 24x7x365 engineer responsible for supporting all business and technology services. Primary duties include, but not limited to: Responding to health monitors and alerts.Performing initial troubleshooting of reported production issues via ticketing system, email, andcross-platform instant messaging service.Leading the incident management process and facilitating internal and external partner communications to assist with resolution of production incidents.Leverage regular reports and dashboards to ensure team members are maintaining or exceeding established individual Key Performance Indicators (KPI's).Respond to escalations from Customer Service (Tier 1 & 2) or Partner NOCs.Track and manage incident tickets fully to ensure proper operational metrics are captured and maintained.Work jointly with Operations Readiness teams to quantify cardholder and account impact at the end of production incidents. Be part of us Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.