It Liaison Specialist

It Liaison Specialist
Empresa:

Sitel


It Liaison Specialist

Detalles de la oferta

Summary of Primary Job Responsibilities:
The IT business liaison Engineer is a person that represents IT (information technology) to the business.
Liaisons understand business strategy and can identify technologies that will improve and enhance an organization's business goals.
The IT business liaison is a support role and this person is often the single point of contact between an organization's IT and business teams.
Key Responsibilities and Accountabilities
The IT business liaison is primarily responsible for the strategic implementation of new technology solutions that improve business efficiency while meeting corporate business goals.

Complete assigned tasks, Change and Service Requests within the guidelines of the ICT SLA's
Keep updated with technology improvement.
Ensure that the used software is supported and follows the suppliers' recommendations (valid only if required equipment is available)
Maintains and administers solutions in support of current and potential business clients
Performing other duties as assigned.
Typical Qualifications:
Education
A Bachelors degree or experience in IT or ICT related position
Experience Target:
Previous call centre experience is an asset
Skills:
English: fluent both written and verbal
Knowledge of Microsoft OS, configuration, administration & maintenance (MCSE is a plus)

Internal and External Contacts
Internal :
Attending meetings with ICT colleagues and internal customers when needed
Being able to communicate with all levels of employees
External :
Requested to represent SITEL in technical discussions with business client IT and supplier IT staff
Regular contact with external clients for IT related issues.
Regular contact with supplier
Problem-solving and autonomy of decision
Ability to react proactively, immediately and accurately in business critical issues
Working conditions
May be required to work shifts
Working after hours and in weekends when needed
Working under high pressure
Respecting deadlines

Please send resume and salary expectations to the email on this post on the subject of the email It Liasion
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