The Internal Support Specialist position is a combination of tech and customer service.
This position requires overall responsibility for the successful implementation and on-going support to clients using our software.
Manage all support tickets during regular business hours.
Ensure coverage when not on support. Position has overall responsibility that support tickets are handled within or exceeds management expectations.
1. Triage and follow up so the correct assignments are made.
2. Resolve tickets and make sure tickets are followed up in a timely manner.
3. Communicate bugs and technical issues back to programming.
Have familiarity with POS software.
Skills and traits:
- Outstanding verbal and written communication.
- Excellent problem solver.
- Sees the glass as half full.
- Works effectively in a virtual culture.
- Mandatory attendance at meetings.