Helpdesk Associate

Helpdesk Associate




Helpdesk Associate

Detalles de la oferta

Req ID: 66206 At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Servicesand for the people who work here.

NTT DATAServices currently seeks a
HelpDesk Associateto join our team in
Jalisco (MX:JAL),
Mexico (MX).

NTT DATA, Inc. currently seeks a Help Desk Associate to join our team in Guadalajara.

:General incident management
:Access management by proper utilization of FIM, MIM, AD consoles along with secure hub and Airwatch mobile consoles
:General L1 support for hardware and MS Office packages
:Advance technical support for in:house applications and developments
:Answer technical support calls providing and escalating to other support groups
:Provide support based on email generated requests or reports
:Document troubleshooting steps and detailed description of the customer incidents and requests
:Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
:Strong written communication skills
:Previus technical support experience of 1 year in call center environment for Windows OS, MS Office, Outlook, Internet Explorer, antivirus and peripherals (Installation, operation, configuration)

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp:2:corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices to learn more.

NTT DATA, Inc. (the "Company") is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

Fuente: Tiptopjob2_Xml




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