We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.
For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.
And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on new modalities, self-driving cars and even urban air transportation, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.
About the Role
The Head of Regional Operations - Couriers role is a unique opportunity to build and lead a new vertical within the Uber Eats business.
Reporting to the Head of Operations, you will be responsible to build the team, roadmap, tools and processes to help ensure that regional needs on the Courier side are met. Your team will partner with different territory, product, and HQ teams to improve processes, centralize efforts and drive efficiency across the region.
What You'll Do
Define and create customer and partners acquisition strategy
Optimize acquisition funnels so that we understand where and how to invest in our most efficient channels
Understand local market dynamics with delivery partners to drive segmentation strategy with the goal of increasing conversion
Be bold and innovative to design and drive high growth strategic initiatives focusing on new user and partner growth and revenue
Identify and make our metrics visible surrounding growing our business operations. Innovation starts with data intelligence, and the right metrics are at the foundation of data intelligence
Build dashboards and reports that the entire team use to help them make key decisions every day
Collaborate with all other functional teams in the company to get input and buy-in to scale the Latam markets efficiently, including the Operations and Sales teams, Marketing, Community Operations, Policy, Legal, Communications, Strategy & Planning and People Operations.
Build and lead a team of superstars to accomplish Regional Courier goals
What You'll Need
8+ years of business consulting, data analytics, or related experience in a rapidly changing environment, but we will consider other candidates who meet the other requirements. Evidence of complete ownership of a multifaceted project with many stakeholders highly valued
Creative mindset: Innovative problem solver who is not afraid of creating and implementing new market strategies that help with rapid scaling and growth
End-to-end process ownership: Understands what a robust process looks like and can build, iterate and automate process in a scalable and efficient way
Effective collaboration and communication: Stellar relationship building skills and the ability to collaborate across functions and levels, from communication to execution
Pursues perfection without compromising on execution: On things that truly matter, someone who is fastidious about making sure we get the answer right. Even with a robust, detailed and effective process, still executes at a reliable pace. Excited to tackle large, complex initiatives that may move slowly because of high risk and/or multiple stakeholders
4+ years of experience in hiring, coaching and running teams efficiently
Professional Proficiency in English and Spanish
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