The incumbent will report to the HCIS Business
Development manager, Mexico.
He/she will be responsible for technical product support and knowledge
in developing, qualifying and closing profitable HCIS deals within assigned
KAM and geographical area; will support the launch of new products,
development, execution, and tracking of promotions and sales with the
cooperation of Vertical and local Marketing functions.
Portfolio Management & Competitive
Maintain and further improve his/her technical knowledge relating to all
the HCIS product portfolio, related technologies, future roadmap and
maintain a detailed understanding of competitors technologies and offers.
Understand the goals of the customer (i.e. research, clinical,
financial) and make use of that knowledge to consult the customer in all
Improve customer satisfaction (as measured by customer
satisfaction scores) by setting clear delivery expectations (i.e. what is the
customer buying a feature, function, service delivery and uptime, training
and application, consulting and post-sale support) and provide the Customer
Care Manager with data to meet or exceed expectations.
Collect Voice of Customer input together with the Cluster
Marketing Manager and provide feedback to the Vertical.
Strive to become a trusted consultant to both our customers
and our sales people on emerging technologies.
Support sales team defining technical solutions that fit most
with customer needs
Identify and drive upsell opportunities on Installed Base
Support Sales Organization in scouting new prospects and
Provide technical information required in contracts/tenders.
Design and quote the best architecture need it that fits most
with customer needs.
Take all reasonable steps to identify and resolve customer
complaints and escalate them if necessary in line with the company’s process.
Develop & distribute to the team the best practice
knowledge for using HCIS solutions.
Identify/assess the technical level of the sales organization
for input to the Training Manager.
Deliver non-service product training into the
clusters/Channels. Localize training material as needed.
Participate in the qualification of deals based on technical
know how (Checking the funnel). Transfer leads to the Sales Organization as
Research, identify, evaluate and communicate findings and
recommendations to product management, marketing and sales regarding
competitive product offerings.
Go to Market –
Introductions & Commercialization
Review of CRD (Customer Requirement Documents) during the
commercialization process of new products.
Trade Trials (Site selection, coordination, final customer
outcome) Maintain relationships with reference sites.
Participate in product launches and work on localization of
launch packages. Work in close cooperation with Cluster Marketing Managers to
mobilize the sales force to generate the most effective product market
Review product and marketing documentation for accuracy and
appropriate language. Work in close collaboration with Cluster marketing to
create documentation and support material for end users and sales staff
(excluding Operator / Key Operator / Technical Manuals).
Help Cluster Marketing to identify local campaigns.
Measured on bookings, revenue, and margin of the product line
Excellent technical knowledge in HCIS, network and cloud technology
Excellent understanding of Workflow in hospitals, radiology
departments, and other IT systems
Good understanding of product marketing
Good sales skills
Advanced business analytical skills
Monitor details – comprehensively display results
Organization & planning capability
Strong interpersonal skills
Strong team player yet independent driver
Excellent communication (oral/written) and presentation skills
Mexican mother tongue with good verbal and written
High Availability to travel across the country and the
assigned area is mandatory
We offer competitive salaries and a full benefit package additional to Mexican law. Great opportunities to growth.
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