Hcis Incident Support Specialist - Helpdesk - C++

Hcis Incident Support Specialist - Helpdesk - C++
Empresa:

Carestream


Lugar:

Jalisco


Área:

Programación

Hcis Incident Support Specialist - Helpdesk - C++

Detalles de la oferta

Description Incident Support is responsible for receiving customer calls, classifying severity of the incident and obtaining
all possible information for diagnosis.
Keeps customer informed of case
status until incident closure.
Key
Activities
Must be available at the phone in
assigned schedule.
Must be available for call
transfers from SSC (Warm Transfer)
Confirm severity, identifiers and
customer contact information
Search the knowledge base for the
symptoms reported and applies the solution documented.
Troubleshoots failure based of
information available and skill/experience.
Must
document how the case was solved.
Keeps written confirmation of call
closure and customer acceptance.

* Required Skills

Skills
required Bachelor Degree IT related
Soft skills
Customer
oriented
Business and Technical Writing

English
language
Spanish
language
Portuguese
language Technical
skills
A+
Network
fundamentals
Oracle Certified
Associate
PACS
Administrator
RIS
Administrator
HCIS Troubleshooting

IHE & DICOM
Fundamentals
Introducción
HL7
Customer Workflow

Mirth interfaceware

Carestream tools (vantive, rms,
askme, etc)
PACS
Architecture
RIS
Architecture

Desired Skills
Programming languages (java, php, .net)
Database administration (oracle,
My
SQL) We offer competitive salaries and a full benefit package additional to Mexican law. Great opportunities to growth .


Fuente: Bebee


Área:

  • Tecnologías de la Información / Programación

Requisitos

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