Global Service Agent - Toluca

Global Service Agent - Toluca
Empresa:

Fedex


Global Service Agent - Toluca

Detalles de la oferta

Welcome
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FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.
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•FORTUNE “World’s Most Admired Companies” - 2014
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•Corporate Responsibility Magazine “100 Best Corporate Citizens” - 2013
•Great Place to Work Institute “World’s Best Multinational Workplaces” - 2013
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RC59504 LM060:Global Service Agent (Open)Full timeLM060:Global Service AgentBlvd Miguel Aleman sn
San Pedro Totoltepec
San Pedro Totoltepec
50200 Toluca, MEX
MexicoHigh school diploma. Three (3) years work experience providing direct customer service related to international transportation, freight forwarding, dangerous goods or brokerage service. Knowledge of mainframe, PC systems, & web based applications (, KIAC, VISA, CHEERS, FAMIS, CAGE, AMBASSADOR, etc.) and PC software, (, spreadsheet, etc). Excellent human relations and communication skills. Good analytical and prioritizing skills. Ability to successfully complete all basic and recurrent training. Flexibility to work different shifts required. Experience working in a fast-paced environment preferred. Fluency in English preferred
To provide selected customers with a single point of contact for their shipping needs ensuring the resolution of customer issues/problems/requests. To provide support to sales, customs, and ramp operations in their quest for the efficient movement and clearance of dangerous goods, freight, or other type of shipments. To identify systemic and recurring service issues through research and elevate them to the appropriate person for resolution._x000D_
_x000D_
Monitors shipments, researches transit delays, and initiates actions to complete delivery; notifying customer of shipment status and actions taken to meet commitment should delays occur. Advises customers on the documents required and the correct completion of paperwork required for their shipments. Assists with scheduling/booking pickups. Acts as a liaison between sales, customer, brokers, shippers/recipients, origin station/ramp, regulatory agencies, FedEx companies, and others to ensure delivery of shipments. Visits designated accounts to improve customer satisfaction and works in conjunction with sales to maintain and generate additional revenue. Audits assigned international paperwork for correct completion Assists customers with obtaining estimates of duties and taxes Assists customers in the resolution of billing issues and in initiating requests for credits/refunds Advises customers on features of service for all FedEx express international services. Advises and assists customers on use of tools available through , which include assignments, to ensure customer problems are resolved and paperwork required for shipments is completed

Ciudad: toluca


Fuente: Neuvoo_Ppc


Área:

  • Otros / Otros

Requisitos


Conocimientos:

  • Basic

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