Field Service Team Leader - South - Mexico City

Field Service Team Leader - South - Mexico City

Rockwell Automation Inc

Field Service Team Leader - South - Mexico City

Detalles de la oferta

Position Summary
Rockwell Automation, the world's largest company dedicated to industrial automation, employs about 22,000 individuals globally, makes its customers more productive and the world more sustainable. Throughout the world, our flagship Allen-Bradley® and Rockwell Software® product brands are recognized for innovation and excellence, and serves customers in more than 80 countries worldwide.
When you choose Rockwell Automation, you join talented employees who have helped us establish our leadership position in the automation industry over the past century.
You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people.
As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.

Position Summary:

The primary focus of the Field Service Team Leader is to develop and control the performance of Field Labor Area by applying the best practices to successfully plan, execute, control and close every field service order. Will assist Rockwell Automation customers in the Center & South of the country with a qualified team providing onsite technical support in all Rockwell Automation technologies for scheduled and emergency services.
Field Service Team Leader will develop and implement growth initiatives and is responsible for people talent in order to achieve the Field Service goals and an aggressive growth within the CSM organization.

Field Service Team Leader is responsible of:
Responsible to Achieve the Field Service Annual Operation Plan
Develop and implement growth Field Service initiatives
Successful execution of onsite labor services
Onsite Services Supervision
Track Performance and Supervision of Field Engineers
Technical Support Bridge for Field Service Engineers
Resolve any technical issue with customers and distributors
Support for Quotations validating Scope and costs
Support to Dispatch Coordinator to select the most suitable Field Engineer to attend a service.
Negotiation with Customers, Distributors and Integrators upon a service.
External Outsourcing evaluation of the Subcontract Resources that provide service for Rockwell.
Have a complete inventory of tools and equipment and track consistently its assignment.
Track calibration and maintenance of measuring equipment
Provide to the field force with all the safety tools and equipment.
Meet Montlhy Safety Requirements
Design a Competency Development Plan for Field Support Engineers
Update skills matrix periodically and share with Customer Care
Validate tech and expenses reports
Negotiate terms and conditions with suppliers
Minimum Qualifications
Have an engineering degree or equivalent on the following carriers:
- Electrical Engineering
- Electronics Engineering
- Control & Automation Engineering
- Mechatronics EngineeringStrong technical knowledge in Rockwell Automation products
5 years of minimum experience in Field Service
Desirable Project Management Knowledge
Leadership to energize and motivate people
Problem Solving
Excellent Communication skills
Negotiation and Commercial skills
Good Time Management
Management Skills
Requisition Number
Business Group
Control Products and Solutions
Job Category
Engineering and Technicians
Relocation Eligible
Position Type
Full Time
No. of Positions

Ciudad: mexico city

Fuente: Neuvoo_Ppc


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