Fae/ Field Support Manager 1

Fae/ Field Support Manager 1
Empresa:

Advanced Micro Devices


Fae/ Field Support Manager 1

Detalles de la oferta

At AMD, we push the boundaries of what is possible. We believe in changing the world for the better by driving innovation in high-performance computing, graphics, and visualization technologies – building blocks for gaming, immersive platforms, and the data center.

Developing great technology takes more than talent: it takes amazing people who understand collaboration, respect, and who will go the “extra mile” to achieve unthinkable results. It takes people who have the passion and desire to disrupt the status quo, push boundaries, deliver innovation, and change the world. If you have this type of passion, we invite you to take a look at the opportunities available to come join our team.
The Solutions Architect (SA) in this position will help AMD drive a new era of computing for servers and client products, by engaging with the end customers to demonstrate how AMD technology can be used to address the needs of their business. The SA is responsible for providing technical support for the targeted end customer accounts with a special focus on pre-sales and development support activity as opportunities transition from opportunity to deployment. Post-sales technical support is also required as the account encounters technical issues. This candidate will be accountable to the Latin America leader for the Customer Field Support organization, as well as the Mexico / CAC regional business leader. The SA is also responsible for engaging the server and workstation ecosystem but partnering with the regional OEM leads, as well as hardware/software/OS partners as needed. Most be proficient in managing, optimizing, and troubleshooting common server and workstation applications and workloads on AMD hardware with priority end customers.
The primary focus of the Solutions Architect will be to:
Develop technical relationships with target end customer accounts and OEM partners
Win new server and workstation opportunities by working with OEMs and end customers by establishing technical solutions based on AMD technology
Work with AMD internal teams across AMD Business Units to build technical presentations and documentation to be delivered in the field
Improve AMD’s ability to support customers by driving feedback into AMD BU and engineering teams

This position requires the SA to have a broad technical understanding of server CPUs and GPUs, platform architecture and the development process needed to successfully win server opportunities with end customers. The position may require specialized knowledge of server and software environments including Operating systems (Windows, Linux), compilers, drivers, benchmarks, and targeted applications that may be used to validate server and workstation platforms for the following target markets:
Cloud and datacenter computing
Data management and analytics (Spark, Oracle, SAP)
High Performance Computing (HPL, SPEC, STREAM, OpenMP/MPI)
Software Defined Storage (IOMeter, IOZone, HDFS, CEPH)
Virtualized Desktop Interface (VDI)
Oil & Gas
Media & Entertainment
Machine Learning and Machine Intelligence

The SA in this role will:
Provide technical assistance to sales personnel and the end customer in the evaluation, design and development of AMD based server solutions
Partner with sales in determining possible application of AMD based products and solutions to meet customer requirements
Perform technical presentations, training and updates for OEM, partners and prospects
Translate customer business issues and requirements into technical solution opportunities/engagements that best leverage AMD based product offerings
Possess a solid understanding of the competitive landscape and clearly articulate the technical differentiation and value proposition associated with AMD versus its competitors
Assist with the solution development/architectural design to meet specific customer needs
Analyze OEM product solutions and evaluate product performance based on customer needs
Keep up-to-date on relevant competitive solutions and work with internal teams to provide competitive responses where needed
Articulate AMD based technology offerings across multiple verticals
Partner with other AMD and vendor subject matter experts to build specific customer solutions
Install and test solutions in-house, as required, to ensure successful deployments and evaluations
Lead technical design sessions; architect and document technical solutions that are aligned with OEM objectives
Manage technical scopes, requirements and OEM expectations
Provide hands-on, expert-level technical assistance to end customer development and software teams
Design and manage the execution of evaluation plans to ensure a quality solution is delivered
Be a credible subject matter expert to end customer on direct and indirect product capabilities.
Other related duties as assigned

JOB REQUIREMENTS
The preferred candidate should have a combination of relevant academic and professional experience. The minimum qualifications associated with this position are BS with 10+ years of experience, or advanced degree with 10+ years of experience. Degree should be technology related bachelor's degree or other technical discipline (e.g. Engineering or Computer Science) or equivalent combination of training and experience. Requires knowledge in one or more of the following areas: CPU and server system architecture, server benchmarks, GPU computing, and server platform enablement. At least 5 years of system architecture and/or platform development experience
Must demonstrate excellent problem solving skills and the ability to manage complex problems involving multi-disciplined, cross-functional teams
Must demonstrate firm understanding of platform development process from concept to production
Must be well versed in server software ecosystem in one or more areas including OS/Hypervisors, Compilers, Libraries, debug tools, development tools, server SW applications, and validation workloads
Good hands on and working knowledge of server hardware ecosystem at the node, rack and datacenter level
Hands on experience in the setup and configuration of server systems including software, networking and storage infrastructure
Experience with virtualization technology and one or more hypervisor solutions
Strong knowledge of Linux and Windows based server operating systems is required
This position requires an individual with excellent organizational and communication skills with a good balance of hardware, architecture and software expertise. The successful candidate must demonstrate both the ability to work independently as well as part of a team. They must also demonstrate good time management skills and the ability to manage multiple priorities. Strong internal (Sales, Marketing, Engineering) and external (OEM) relationships are required and the candidate must demonstrate a history of success in developing and maintaining technical relationships.
Must be a team player with excellent collaborative skills and superior written and oral communication skills
Able to communicate, written and verbel, in English and Spanish
Physical requirement: must be able to lift up to 50 lbs. (racking hardware)

Requisition Number:80465
Country:MexicoState:Distrito FederalCity:Mexico City
Job Function:Field Application Engineering/ Field Sup
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