Drug Safety Manager Mexico City Permanent Reference JR067755 Description * Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance. * As a Manager, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs. * Travel (approximately 15 PERCENT ) domestic and/or international * Complete all departmental project activities accurately and in accordance with ICON SOPs, Project Specific Procedures, regulatory requirements, and Sponsors processes. * Serve as the main point of contact for the customer for the life-cycle of assigned stand alone projects, and the main pharmacovigilance point of contact for assigned full-service projects * Ensure the assigned project contracted tasks are completed according to project specific procedures and meet key metrics * Oversee implementation of projects including client communications, project specific plans, system set-up, and establishment of appropriate and agreed-upon metrics * Completion of project status reports/review meetings including burn hours, profit margins, quality review findings and other metrics * Lead identification of out of scope activities and process efficiency/improvement needs or implement contract amendments/change orders as required * Coordinate and present at meetings (project and department) as required * Support QPPV as required * Develop and maintain excellent client relationships * Assisting the Director/Senior Director to develop and grow capabilities, productivity, and quality levels. * Actively participate in quality and training initiatives * Participate in process improvement by actively identifying process improvements, developing better procedures, and working to additionally implement those change / process improvements * Interview, evaluate and recommend new PVSS hires * Train/mentor Drug Safety Coordinator and other Drug Safety Manager staff* * Develop staff for succession planning, ie, develop next generation of management/leaders * Coordination and participation in interdepartmental activities (e.g. quality control processes, quality assurance (audits), miscellaneous project activities) * Participate in Business Development activities as requested * Perform other activities as identified and requested by management
