Director Lacc Collections

Director Lacc Collections

American Express Company.



Director Lacc Collections

Detalles de la oferta

The Director, LAC Collections will manage agency partners that support American Express Call & Collect functions for
the Mexico, Argentina and Canada Markets. The Director is responsible for the
end to end outside agency collections process in the market. Incumbent will
drive the key collections and compliance metrics for the outside agency network
in the regions to maximize collections effectiveness and efficiency while
reducing operational risk through flawless execution.
Responsibilities include:
Managing 8+ agencies
relationships with 400+ collectors covering 1st and 3rd Party collections
supporting multiple markets, including Mexico, Canada, and Argentina and driving
success through enhanced and focused agency management.
Developing key business
partnerships in the regions to drive desired outcomes and establishing oneself
as key business leader in GSN and regional business environment will be
critical for success.
Work with the Business, Risk
Management, GCO and Compliance in reducing operational risk and maximizing
collections effectiveness.
Lead a team of 5 - 6 direct
reports and an extended team of 20+ employees across multiple markets,
standardizing best-practices and ensuring compliance to regulatory and AXP
Driving a comprehensive transformation
plan focused on accelerating our progress with strategies and programs that
drive even better outcomes.
Identifying and onboarding
partners with best-in-class digital capabilities.
Responsible for 1st and 3rd
Party Collections, with a focus on Call and Collect, Legal, and Specialty
The role requires 25% travel.

Offer of employment with American Express is
conditioned upon the successful completion of a background verification check,
subject to applicable laws and regulations.

Minimum 10 years’ experience in
the financial services industry with deep expertise in managing collections /
outside agencies in International /US markets.
Demonstrated leadership skills
in a global, matrix environment, with experience in leading teams that manage
an outside agency network is required.
Proven ability to effectively
lead through change, provide flawless execution and manage performance while
adhering to strict deadlines.
Demonstrated knowledge of
strategy, project management, financial/business operations, and cost
Must have strong thought
leadership experience and ability to drive results.
People leadership experience
with the ability to motivate, develop and lead geographically dispersed teams.
Strong verbal, written and
inter-personal communication skills with proven ability to build high level
relationships with Business Partners, Executives and outside agencies.
Demonstrated track record of
integrity, innovation and excellence.
Ability to work non-traditional
hours due to business needs

Preferred Additional:
• Strong knowledge of Card
collections & legal process.

Ciudad: mexico

Fuente: Neuvoo_Ppc


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