DiDi is the world’s leading one-stop mobile transportation platform.
Didi Chuxingis a mobile transportation platform, offering a full range of commuting options to 400 cities in China. The company offers a full range of mobile tech-based mobility options for close to 300 million users across over 400 Chinese cities, including taxi hailing, private car hailing, Hitch (social ride-sharing), DiDi Chauffeur, DiDi Bus, DiDi Test Drive, DiDi Car Rental, and DiDi Enterprise Solutions.
As a practitioner in the sharing economy initiative, DiDi is committed to work with communities and partners to solve China’s transportation, environmental challenges and employment problems using big data-driven deep-learning algorithms that optimize resources allocation.
About the position
The basic duties of anOperations Specialistis to manage the flow of a workplace and optimize day-to-day activities. The role involves tasks like analyzing business operations and identifying customer needs in order to bring the two closer together. Operations Specialists are detail-oriented people with the ability to look at the bigger picture.
Requirements of the Operations Specialist
•2-5 years’ working experiences preferred.
•Proficiency in Microsoft Excel, Word and PowerPoint
•Great organizational skills with great follow through on tasks
•Enthusiastic and can-do attitude. Willing to be flexible and take on challenging tasks
Objectives as Operations Specialist
•Work closely with the driver operations and other functional teams to execute projects
E.g. Ensuring smooth rider pick-ups, making sure we have a smooth process for
getting driver-partners signed up with Didi, etc.
•Be a process master – implement, innovate and iterate to ensure maximum
productivity across processes that you own
•Be customer-obsessed. At Didi, we’re all about ensuring a 5-star experience for both
our driver-partners and riders – so acting on observations and feedback to improve
our processes is key.
•Be the face of Didi when interacting with external partners, including driver-partners,
vendors and clients
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