Desktop Support Ii

Desktop Support Ii
Empresa:

Teletech


Desktop Support Ii

Detalles de la oferta

Desktop Support II - BilingualAs part of our Engineering team working with SMB and Enterprise level clients providing entry level troubleshooting and technical support services.Provide support to SMB and Enterprise level customers regarding entry level issues, and leveraging your knowledge and experience with problem resolution.Ability to work in a delivery support environment / team that involves structured processes and timelines.Experience with a disciplined development methodology and release management process using support tickets, knowledgebase, etc.Proven and demonstrated ability to perform complex problem isolation and solving within Internet and Telecommunications infrastructures.Familiarity and exposure to SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis/voice protocols.Technical Certifications preferred but not required.2-3 year minimum experience configuring and supporting complex technical problems and troubleshooting.1 year or more post secondary education OR 2 years equivalent work experience with technical support preferred.Strong product knowledge of multiple tech support systems and problem-solving skills.Cisco, Juniper, or Palo Alto Networks familiarity experience is a plus.Prior experience supporting LAN/WAN and VoIP infrastructures and Cyber Security.Experience configuring and troubleshooting Voice Gateways/Gatekeepers.6 months to a year of customer service experience preferred.Resolve customer issues independently.


Fuente: Neuvoo_Ppc


Área:

  • Otros / Otros

Requisitos


Conocimientos:

  • SQL
  • Desktop
  • Internet
  • Internet

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