Desktop Support I

Desktop Support I
Empresa:

Teletech


Desktop Support I

Detalles de la oferta

Desktop Support I - BilingualAs part of our Engineering team working with SMB and Enterprise level clients providing entry level troubleshooting and technical support services.Provide support to SMB and Enterprise level customers regarding entry level issues, and leveraging your knowledge and experience with problem resolution.Ability to work in a delivery support environment / team that involves structured processes and timelines.Experience with a disciplined development methodology and release management process using support tickets, knowledgebase, etc.Proven and demonstrated ability to perform complex problem isolation and solving within Internet and Telecommunications infrastructures.Familiarity and exposure to SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis/voice protocols.Technical Certifications preferred but not required.1 year minimum experience configuring and supporting complex entry level technical problems and troubleshooting.Cisco, Juniper, or Palo Alto Networks familiarity experience is a plus.Prior experience supporting LAN/WAN and VoIP infrastructures is a plus.Experience configuring and troubleshooting Voice Gateways/Gatekeepers.6 months to a year of customer service experience preferred.Resolve customer issues independently.Experience with ticketing / CRM tools.


Fuente: Neuvoo_Ppc


Área:

  • Otros / Otros

Requisitos


Conocimientos:

  • SQL
  • Desktop
  • Internet
  • Internet

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