Data Mgt. & Contact Center Hr Specialist - Mexico City

Data Mgt. & Contact Center Hr Specialist - Mexico City


Data Mgt. & Contact Center Hr Specialist - Mexico City

Detalles de la oferta


Henkel operates worldwide with leading brands and technologies in three exciting business areas: Laundry & Home Care, Beauty Care and Adhesive Technologies. Our success is built on constant innovation and people who strive for excellence. Working at Henkel is much more than just a job. It's a passion. Have you got what it takes?

HRDirect is part of the Shared Service Center Organization and delivers professional local, regional and global Operations. In our SSC in Mexico we are delivering HR services for North America and Latin America. One of our value prepositions is the area of Data Management providing technical support for the HR online tools and direct support to employees/ managers through our contact center.
What we offer
Daily support in questions to our HR related systems and tools
You will analyze reasons for problems or questions within the HR related systems and tools
Constant communication within HRDirect and external areas
You will be helping the internal customers by sufficiently solving the problema
Main responsabilities include: Act as 1st level support for HR Systems and being the key user for our Contact Center, helping users from North America and Latin America
Being support for seasonal processes


Who we are looking for
Fresh graduate with university degree in Business Admon., IT or related studies
First job experience within an organization in HR-IT giving costumer services and problem solution.
Experience in a Call Center by giving attention to clientes and analysis of problems.
Knowledge of Data Management is an advantage
Excellent knowledge of English is mandatory (spoken & written) and the knowledge of Portuguese is an advantage
Decisiveness & risk taking, initiative & determination to achieve, perspective and judgment and customer oriented skills
Proactive Proficient knowledge of MS Knowledge of SAP is an advantage

Ciudad: mexico city

Fuente: Neuvoo_Ppc


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