Sonata Software OverviewSonata is a global technology companyspecializing in platform-based digital transformation, supporting businesses tobecome connected, open, intelligent and scalable. Sonata's Platformation™methodology brings together industry expertise, platform technology excellence,design innovation and strategic engagement models to deliver sustained value tocustomers. A trusted partner of world leaders in the retail, manufacturing,distribution, travel, services and software industries, Sonata's softwareportfolio includes the Brick & Click Retail Platform©, Modern DistributionPlatform©, Rezopia Digital Travel Platform©, Kartopia E-commerce Platform©,Halosys enterprise development automation Platform©, CTRM Commodity Trading andRisk Management Platform© and KODO - AI Powered Customer Experience (CX)Platform. Sonata's Platformation approach ensures services built on MicrosoftDynamics 365, Microsoft Azure, AWS, Cloud Engineering and Managed Servicesdeliver on the Platformation promise. As world leaders in digital technologiesincluding IoT, Artificial Intelligence, Machine Learning, Robotic ProcessAutomation, Chatbots, Block Chain and Cyber Security, Sonata's people andsystems are nurtured to deliver on our commitment to excellence in businesstechnology solutions.Role: D365Support(F&O Tech)Location:Guadalajara, MexicoTypeof Hire: Full TimeThisopportunity is not available for visa sponsorship.No.of openings: 4Overview Job Description:As a Product Support Engineer you will represent Microsoft andcommunicate with corporate customers via telephone, written correspondence, orelectronic service regarding technical/Product/Business complex problems inMicrosoft Dynamics products and manage relationships with those customers.Key Responsibilities:· Ability to takeTechnical/Functional leadership in one specific product or area of businessprocesses.· Own, investigate andsolve complex customer technical/functional issues and serve as a point ofcontact to the customer to assist in resolving cases.· Drive the communicationwith the customer to ensure the customer has confidence on problem resolution· Define and understandthe customer issue by creating adequate reproduction scenarios.· Research, troubleshoot,develop and implement a workaround (if needed) and gain agreement from customeron problem resolving.· Actas the L2/L3 (Level-2/Level-3) support to solve the customer issue· Collaboratewith cross-group peers both proactively and reactively· Produce qualitydocumentation.Required/MinimumSkills/Qualifications:· Minimum 2+ Yearsrelevant experience as Technical/Functional Consultant OR Engineer· Engineering or master'sdegree in computer science/information technology (IT) or equivalent· Relevant productCertifications from Microsoft· Excellent CommunicationSkills - verbal, listening, and written (including technical writing).· Should bewilling/flexible to work in shifts and weekends.Experience & Expertisein below area is Mandatory• MS Dynamics 365 –Retail/Commerce Functional Engineer/Consultant• Hands-on experience inPOS Configuration and Customization • Excellent knowledge inin below Functional/business areas• Retail ChannelIntegration• Omnichannel CustomerExperience• Commerce DataModeling, Order Fulfilment and Processing• Inventory Management,Payment Processing and Integration• Good in SQL QueriesWhyjoin Sonata Software?At Sonata, you´ll have an outstandingopportunity. The chance to use your skills and imagination to push theboundaries of what´s possible. To build never seen before solutions to some ofthe world's toughest problems. You´ll be challenged, but you will not be alone.You´ll be joining a team of diverse innovators, all driven to go beyond thestatus quo to craft what comes next.Sonata Software is an Equal Opportunity Employerencouraging diversity in the workplace. All qualified applicants will receiveconsideration for employment without regard to race, national origin, genderidentity, age, religion, disability, sexual orientation, veteran status,marital status, or any other characteristics protected by law.
