Customer Support Engineer

Customer Support Engineer




Customer Support Engineer

Detalles de la oferta

Job Description
Responsible for providing support to the America’s Region plants with the customer and quality related issues. Perform regular visits to the customer and maintainmunication to address any concerns.
Support the plants with problem solving mythologies to help them to find root cause and implement irreversible corrective actions that will drive improvements to the customer performance.

A. Provides initial and full support for customer quality issues to the America’s Region. Ensures that proper containment and resolution is performed and documented.
B. Coordinate with focus plants the quality initiatives to improve customer performance.
C. Visit strategic customers on a regular basis to review any quality issues and material to be returned to Eaton. Notify the plants impacted and help coordinate corrective actions.
D. Support the America’s Region on the analysis of claims and develop strategies for the reduction of Warranty claims.
E. Support Operations in problem solving in which advance statistical techniques are required
F. Advice Business, Regional, OpEx and/or Quality Leadership on critical quality issues: 1) assisting improvement teams in the identification of improvement opportunities; 2) assist in the identification of team leaders for each improvement opportunity; and 3) support all resources and teams in developing improvement opportunities in order to achieve expected business results.
G. Rmend, develop and implement, together with the global Six Sigma core team, future improvements of the Eaton Lean Six Sigma program (ELSS) and policies.
H. Support in the selection, rmendation and preparation of Green Belt candidates that will join the ELSS program and support their approval by plant and/or regional business leaders.
I. Develop a Culture of structured problem solving within the Region by providing training and taking a hands on approach.
J. Deliver cost savings / improvements results associated to Six Sigma Projects
K. Support achievement of key operational metrics through statistical analysis and problem solving tools
L. Assist on field investigations at customer sites in which advance problem solving methodologies could be used.
M. Support and/or participate on Continuous Improvement Activities such as: Kaizen, Ideas Programs, cost out and/or demonstrate improvements in goals year over year in our processes or practices aligned to achieve or business goals and/objectives.


Minimum Qualifications:
• Engineering Degree
• 7 years of experience in similar position
• Certified Six Sigma Black Belt or Master Black Belt required
• Red X Journeyman or Master
• Bilingual English/SpanishWe make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing inmon. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’remitted to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Organization: HYD Hydraulics Group

Job Level: Team Leader/Supervisor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time

Fuente: Neuvoo_Ppc


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