JOB DESCRIPTION This role will provide high level of support to the United States Customer Success Specialist Team and Top Bronze Accounts. Customer Success Administrator handles transactional tasks for Platinum and Gold segments, to allow Customer Success Specialist (CSS) to focus on Growth and Adoption. At the same time, the role includes to serve as an actual CSS for US Bronze Accounts with ACV that goes from $9,000.00 to $9,999.99, in order to promote growth and adoption for this segment as well. Responsibilities and Duties·Address and process Add-On Opportunities for Platinum and Gold Segments.·Provide high standard contract summaries and account reconciliations for Platinum and Gold Segments.·Follow up open support cases for Platinum and Gold Segment and report the outcomes to CSS and client.·Process partial churn requests for Platinum and Gold Segments.·Promote growth for Top Bronze Accounts assigned by engaging with the customer and understanding the company's needs, in order to accomplish Upgrade, Add-On and Renewal opportunities, or re-directing Upsell opportunities. ·Address inquiries generated from Bronze Accounts assigned related to contracts, finance and drive account reconciliations as needed. ·Processing partial and full churn for bronze accounts assigned.·Follow up open support cases for bronze accounts assigned. Required Skills / Qualifications·1+ year experience in administrator role.·Strong written and verbal communication skills with the ability to communicate effectively at all levels.·Prior experience using Sales Force (or similar CRM) and SAP.·Intermediate level Excel skills. ·Ability to work autonomously and display a high level of self-motivation, willingness to take ownership & be held accountable·Positive and enthusiastic approach and attitude, with Strong organisational and interpersonal skills·Customer relationship and conflict management skills·Methodical and disciplined approach to problem solvingTeletracNavman is a leading software-as-a-service (SaaS) provider leveraginglocation-based technology and services for managing mobile assets. Withspecialized solutions that deliver greater visibility into real-time insightsand analytics, Teletrac Navman helps companies make better business decisionsthat enhance productivity and profitability. Its fleet and asset managementtechnology uncovers information that would otherwise go unseen, helpingcustomers reduce risk and confidently move their business forward withcertainty. It tracks and manages more than 500,000 vehicles and assets for morethan 40,000 companies around the world. The company is headquartered inGlenview, IL, with additional offices in the United States, United Kingdom,Australia, New Zealand and Mexico. For more information visitteletracnavman.com.WHO IS VONTIER
