Customer Service/Servicio al Cliente

Customer Service, Recruiting and Operations
•Inbound call processing for all companies
•Human Resources/Recruiting: Facilitate posting jobs, screening resumes & telephone screening, initial job interviews, etc.
•Operations: ensure that offices are generally operation in an optimal manner. Assist in the overall operation of the newspaper from circulation and sales management, facilities management, etc.
Public Notices
•Become an expert on public notices to ensure that suppliers contact us first
•Ensure that our costs are competitive and our service is superior. Track pricing of competition. Ensure that we are the first place agencies and attorneys call for public notice filings.
•Work with back office on marketing plan (such as direct mail and email blasts, updating our website, etc.)
•Review all competing products (other newspapers) on a regular basis (no less than weekly)
Circulation/Subscription Campaigns
•Coordinate with telemarketers on subscription campaigns.
•Contact subscribers with subscriptions about to expire and contact perspective subscribers