TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
Be the face and voice of the TE brand.
Be the center of customer interactions, creating an opportunity to deliver value to our customers while deepening relationships with our company.
Technically oriented, flexible problem-solver who will assist internal and external customers in resolving any and all customer facing technical and product information inquiries; as well as recommending appropriate products to customers driving revenue growth.
Deliver extraordinary customer care by promptly and accurately responding to customer inquiries.
Understand the end user and the markets you will grow.
Responsibilities & Qualifications
Delivering extraordinary customer experience on every interaction by evaluating, analyzing, and resolving inquiries, providing product information, converting competitor products to TE or commercial inquiries
Ensuring a thorough understanding of product needs through proactive communication with the customer that correctly resolves requests on the initial contact.
Recommending correct product(s) for customer applications and help with design-in solutions.
Growing and nurturing customer relationships on every interaction that results in measurable customer value.
Moving inquiries to sales by discussing purchase point, stock, and availability.
Communicating via various channels such as telephone, email, and chat with customers and internal support areas including production, sales, engineering, logistics, and others as necessary.
Committing to being part of the solution when faced with a challenge.
Liaising effectively with various internal business partners such as engineering and sales to resolve Customer inquiries and requests.
Reacting positively to changing business conditions by proving to be flexible and adaptable.
Offering custom solutions that benefit the customer
Demonstrating consultative experience, ability to influence, and resourcefulness.
Feeling energized by a desire to help and connect with people.
Exhibiting an ability to maintain progress on multiple tasks, set priorities, and manage time effectively.
Working in a shift based environment.
Acting as a team player, critical thinker, self-motivator, and problem solver.
Willingness to accept coaching as a way to improve your service to customers.
Maintaining a proactive positive attitude.
Bachelor’s Degree (Engineering, Businnes)
5 years of Customer Support experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
Deep knowledge in Microsoft Office
Proficiency in written and spoken English
Excellent communication skills
Knowledge of TE’s interconnection portfolio and customer/industry applications
Deliver an exceptional customer service experience
Demonstrate consultative experience, ability to influence, and resourcefulness
Feel energized by a desire to help and connect with people
Act as a team player, critical thinker, and self-motivator
Values: Integrity, Accountability,Teamwork, Innovation
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