Customer Service Specialist

Customer Service Specialist
Empresa:

Honeywell International Inc


Customer Service Specialist

Detalles de la oferta

Design solutions to drive safe living and quality of life
Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.
Help Honeywell be the customer's top choice by delivering excellent customer care
Build up your business acumen while learning to address customer needs
Be part of the team that is solving complex problems for the customer
YOU MUST HAVE

Bachelor's degree / equivalent, or High school diploma with significant relevant experience.
WE VALUE

A knowledge of principles and best practices in (customer service)
Good team and communication skills
An ability to take initiative and work with limited direction
An ability to learn quickly
Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems
NonexemptINCLUDES

Continued Professional Development

Ciudad: mexico city


Fuente: Neuvoo_Ppc


Área:

  • Otros / Otros

Requisitos

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