Customer Service Specialist

Customer Service Specialist
Empresa:

Ge Digital


Customer Service Specialist

Detalles de la oferta

About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
The Customer Service Representative serves as main point of contact for customers. Respond timely and empathetically to all our customer's needs and requests. Will propose innovative & sustainable processes, eliminating bureaucracy, all while in compliance and protecting the portfolio.

Essential Responsibilities:
Relate and communicate with commercial, risk, workout, legal, operations, and collections teams to expedite and improve processes
Document and update systems and processes if needed
Ensure customer contact information is updated and other essential record keeping activities relating to our business
Account statements, payments, and late fees question solving for customers
Welcome package delivery and explanation for customers
Solve customers requests and guide them to the appropriate department related but not limited to: end of term, anticipated payments, security deposit reimbursement, audit related balance confirmation, promissory note, etc.
Administrate customer services email and route each email to the corresponding department
Keep track and follow up on customers requests

Qualifications/Requirements:
Bachelor's Degree in Industrial Engineering or Administration related field and/or Minimum 2 years related experience in customer service
Experience with Microsoft Suite to include Word, Excel, PowerPoint and Outlook
Learn quickly when facing new problems; is open to change; experiments, and will try to find solutions; enjoys the challenge of unfamiliar tasks and quickly grasps the essence and the underlying structure of anything
Dedicated to meeting the expectations and requirements of both internal and external customers; gets first- hand customer information and uses it for improvements in service; acts with customer in mind, establishing and maintaining effective relationships with customers, gaining their trust and respect
Use rigorous logic and methods to solve difficult problems with effective solutions, probing all fruitful sources for answers; can see hidden problems, looks beyond the obvious and doesn't stop at the first answer
Make decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure
Can quickly find common ground and solve problems for the good of all, representing his/ her own interests and yet being fair to other groups; is capable of solving problems with peers with minimum noise; is seen as a team player, cooperative, who gains trust and support of peers
Practice attentive and active listening with patience, but also can accurately restate the opinions of others even when there is disagreement
Know personal strengths, weaknesses, opportunities and limits; seek feedback without being defensive; gain insights from mistakes
Proficient in English language

Desired Characteristics:
Convey strong interpersonal and communication skills
High energy level and self-motivated
Strong verbal and written communication skills
Excellent interpersonal and teamwork skills

Ciudad: mexico city


Fuente: Jobs_Gecareers


Área:

  • Otros / Otros

Requisitos

Ofertas Relacionadas

Kyc analyst

Empresa Transnacional líder en Tecnología de la Información, Consultoría y Tercerizaciones, te invita a formar parte de su equipo como KYC Analyst. Requisitos...


Ciudad de México (Distrito Federal)

Publicado hace un mes

Call-center, asesores telefónicos turno matutino y vespertino

¡¡TE ESTAMOS ESPERANDO!! ¡¡LABORA SÓLO MEDIO TIEMPO PARA UNA EMPRESA LÍDER DE EFONÍA MÓVIL!! Funciones en retenciones Sólo necesitas: Bachillerato trunco a...


Ciudad de México (Distrito Federal)

Publicado hace un mes

Ayudante general arandas

EMPRESA LIDER EN EL RAMO MUEBLERO, POR EXPANSION SOLICITA: AYUDANTE GENERAL DE SUCURSAL REQUISITOS: EDAD: 23 AÑOS EN ADELANTE. SEXO: MASCULINO SECUNDARIA...


Jalisco

Publicado hace un mes

Asesor domiciliario tuxtla gutierrez

"ASESOR DOMICILIARIO" Chiapas (Zona Metropolitana de Tuxtla y localidades) DESCRIPCIÓN DEL PUESTO: El trabajo consiste en visitar domicilios para localizar...


Chiapas

Publicado hace un mes