Customer Service Representative Noram

Customer Service Representative Noram

Gemalto Nv

Customer Service Representative Noram

Detalles de la oferta

General Description

CUSTOMER SERVICE REPRESENTATIVE NORAMThe main mission forCustomer Service Representative Noramlocated in Mexico City, is to be responsible for Customer Satisfaction and Service Excellence in terms of order treatment & follow up, taking total ownership of customer orders from PO reception and/or artwork reception to delivery and invoice, doing the coordination of the order requirements and process flow with the appropriate departments including: Sales, Supply Chain, Global Order Engineering, Production and Finance.A Week in the Life of Customer Services Representative NORAM:Receive PO from customer and controls order features according to contract or quote (prices…).
Request completion from relevant process owners, create the technical data for the configured item in the local ERP system.
Enter customer/interco order in the order taking system and/or local ERP system.
Track approval process with “owners” such as…Order Engineer Leader (OEL) for Printing, Coding, Personalization approvals.
Credit Management for letter of credit, credit limit.
Ensure that the planning department proposes a delivery date fitting with customer requirements through an optimized supply, production and delivery plan.
Acknowledge orders to customers with promised date, according to planner commitment.
Check the feasibility of orders coming from other Gemalto sites and identify risks and opportunities on customer demand and executable management.
Ensure OTD and organize and/or follow-up on shipments.
Manage and/or control the invoicing and credit note process (depending on systems/order flows type) and organize Return of Material (RMA) if needed.
Monitor customer semi-finished cards inventory against Service Level Agreement and require preventive/corrective actions on planning if needed.
Take part to Sales and/or customer events as needed.
Consult with customers (both internal and external) on a regular basis.
Pro-active contact to customer/sales on any order issues/follow-up.
Regular reports to sales of all issues and performance through an account review and to customers according to agreements.
Record Management and responsible to keep all files related to an order, and to archive it according to local procedures.
Knowledge, Skills and Experience:To succeed at this job, must be Independent with excellent written and verbal communication skills especially in English.
Project Management, Sales administration and logistics.
Proactive and ability to work under pressure.
Good Organizational skills.
Proactive dynamic, independent, innovative thinker, self-sufficient and multitasking.
Must have a Bachelor’s Degree in Business Administration, English certification, or any related discipline.
We are looking for someone with a good level in excel and Microsoft tools.
Experience in Marketing and Finance a plus.

Ciudad: mexico city

Fuente: Neuvoo_Ppc


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