Customer Service Representative

Customer Service Representative

Fabtex De Baja, S. De R.L. De C.V.

Customer Service Representative

Detalles de la oferta

Descripción y detalle de las actividades
Acts as contact and liaison between customer and the production facility. Plans and coordinates the production of fast track jobs in order to achieve the objectives of the service agreement in compliance with customer expectations, company policy, profit and quality requirements. Uses judgment and discretion when making decisions impacting the business needs of the customer.

• Oversees the order process from point of sale until final delivery of our client’s product by preparing timely and accurate job instructions to meet customer’s expectations.
• Consults with customers to compile data, electronic files and any other relevant material required to complete the job.
• Facilitates the resolution of production-related problems. This may require working with manufacturing, collecting additional information from customers or revising job instructions as well as recommending production schedule changes and improvements.
• Coordinates all corrections and/or changes that occur during work-in process through documentation.
• Promotes and works as a team member with all departments of Fabtex to build continual improvements.
• Provides leadership, career development and procedural assistance to Customer Service staff.
• Performs other related duties and participates in special projects as assigned.
Experiencia y requisitos
• Two or four-year degree or equivalent with at least four years of relevant customer service experience in manufacturing operations.
• Consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.
• Working knowledge of computers and software programs such as MS Office or other programs specific to the job.
• Excellent oral and written communication skills to communicate effectively.
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Fuente: EmpleoNuevo



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