Customer Service Representative

Customer Service Representative

Manejo De Ensamble, S.A. De C.V.

Puestos Vacantes:



Customer Service Representative

Detalles de la oferta

Interacts with customer service and other departments. Liaison between company and customers service relating to orders status and delivery. Facilitates communications, order status, orders problems, shipping status. Must be able to work in extremely fast pace, multi-tasking environment and adapt quickly to changes and unexpected situations. High skill level with Microsoft Office skills required, organizational and time management skills required. Previous Customer Service experience in manufacturing required.

Responsibilities and Duties

• Act as a primary contact for customer service
• Tracking orders on the plant floor throughout the day and communicate production updates/constraints in regard production orders based on WIP reports and production schedules.
• Communicate shipments and orders status in a daily basis and every time it is required.
• Handling non-technical questions from customer service, manufacturing and remote company personnel.
• Phone handling of all inquiries from customer service.
• Working on special projects requiring teamwork, negotiating skills, and PC computer skills.
• Coordinate the Delayed Shipment meeting and sending out the Report in a daily basis at agreed upon time.
• Review ship dates on JDE/WIP/PREWIP report to verify all reports has accurate ship date information as well pricing update

Experiencia y requisitos:
• Strong Communication Skills- Bilingual English/Spanish Must be articulate, creative & compelling in both verbal (phone) & written communication.
• Microsoft Office Proficient (Excel, Word & Outlook skills)
• Quick Learning & Flexible- Being able to quickly and smoothly transition between tasks.
• Must have at least two 2 years of Customer service experience
• Knowledge of metal or wood products preferred, but not required.
• Must have excellent oral and written communication skills
• Ability to work in a time sensitive environment.
• Ability to organize and complete work assignments;
• Attention to detail; ability to work in a team environment;
• Internally follow orders through manufacturing. (design/engineering, approvals, production, shipping, follow up)
• Flexible work schedule with the ability to work weekends
High School Diploma or Equivalent

Horario: 07:00 - 17:00

Fuente: EmpleoNuevo


  • Otros / Otros


Edad: Desde 25 Hasta 45 Años

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