Customer Service Representative -

Customer Service Representative -
Empresa:

Enpro Industries


Customer Service Representative -

Detalles de la oferta

JOB SUMMARY:
The position is accountable for providing quality service by handling inbound and outbound telephone calls in a customer contact center. The Customer Service Representative performs duties that require knowledge of company policies and procedures, including pricing, contract review, product specifications and applications, quote and order entry, returns and credit requests.

ESSENTIAL FUNCTIONS:
Establish and maintain positive customer relations via telephone by resolving customer issues, complaints or errors, and making operational or procedural recommendations to improve customer satisfaction, as needed, according to company policy.
Adhere to company and departmental policies with regards to attendance, daily schedules and call handling expectations
Acts as inside contact and liaison for Garlock Customers, Area Managers, Regional Managers, Product Line Marketing personnel, Quality Assurance, Engineering, and/or shipping to clarify questionable items on quotations and orders
Prepares quotes and enters purchase orders in accordance with company policy and customer requests.
Evaluates requests for billing adjustments by researching the situation to determine the cause of the request. Initiates credits as appropriate.
Contributes towards a positive work environment, is a team member by working cooperatively with other Garlock departments, attending and participating in meetings and other Garlock functions.
Embrace and drive change positively.
Identify opportunities through outbound calling while building/managing customer relationships utilizing salesforce.com.
Evaluates urgency of the customer's requirements and coordinates with production control to obtain less than lead time delivery dates, expedited deliveries or move ups on new or existing orders. Advise customer of special handling charges, overtime and/or other charges that may be associated with less than lead-time deliveries or cancellations.
Maintains accurate records of all correspondence received and sent, including formal and informal quotations, internal memos, procedures, instructions, sales orders, technical data, etc.
Develop and maintain a strong working knowledge of Garlock product services and company policies. Continuously pursues growth and learning.
Provides coverage on a routine basis for 24 hour emergency service for weekends and holidays as scheduled.
May be required to edit and correct orders received via EDI.
Required to understand shipping terms, freight terms, and methods to insure the accurate information is entered and products are shipped according to the customer's request.
KNOWLEDGE SKILLS AND ABILITIES:
Customer focus - builds strong customer relationships and delivering customer-centric solutions.
Action oriented - takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Communicates effectively - develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Resourcefulness - secures and deploys resources effectively and efficiently.
Collaborates - builds partnerships and works collaboratively with others to meet shared objectives.
Tech Savvy - anticipates and adopts innovation in business while building digital and technology applications.
Self-development - actively seeks new ways to grow and be challenged using both formal and informal
Drives Results - consistently achieves results, even under tough commitments.
Situational Adaptability - adapting approach and demeanor in real time to match the shifting demands of different situations.
JOB QUALIFICATIONS:
Associates Degree or equivalent related experience required
3+ years Customer Service Experience
DESIRED QUALIFICATIONS:
Experience with international customers
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office Position: Ability to perform sedentary work, spending extended periods of time working with a computer. Physical effort may include stooping, kneeling, touching, feeling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, and repetitive motions. Clarity of vision to see near and mid-range. Ability to lift and carry up to 10 lbs.

Ciudad: san luis potosi


Fuente: Neuvoo_Ppc


Área:

  • Otros / Otros

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