Customer Service Manager

Customer Service Manager
Empresa:

Flex



Área:

Otros

Customer Service Manager

Detalles de la oferta

*CURRENT EMPLOYEES : Please click here to be redirected to the internal career site. Job Description The Customer Service Manager will be based in Guadalajara. Responsible for leveraging data analytics and process flow analysis to identify failures, adherence issues, and areas for improvement. Maintains customer satisfaction by providing problem-solving resources and managing staff. We are looking for someone who demonstrates: Intense collaboration Passionate customer focus Thoughtful, fast, disciplined execution Tenacious commitment to continuous improvement Relentless drive to win Here is a glimpse of what you’ll do: Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change. Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications. Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes. Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Accomplishes information systems and organization mission by completing related results as needed. Develops processes and systems management of customer orders that would ensure deliveries in a timely manner, supporting the achievement of sales plans. Ensures proper planning and execution of shipments, according to the parameters and priorities set by the company and the customer. Informs the customer of delivery commitments dates. Trains staff in the use of tools to do their jobs more efficiently. Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Here is some of what you’ll need (required): Advanced English Previous experience in similar positions of 7 years Demonstrates expert functional, technical and people management skills as well as customer (external and internal) relationship skills. Ability to define problems, collect data, establish facts and draw valid conclusions. Here are a few examples of what you’ll get for the great work you provide: Competitive Salary Life & Medical insurance Christmas Bonus Food Coupons Saving FundLife Insurance #LI-AB1 AB53


Fuente: Jobsora


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