Customer Service Agent (Bilingual - English & Spanish)

Customer Service Agent (Bilingual - English & Spanish)

We are partnering with a growing technology company looking for customer service professionals to join their team in Mexico City!

***We are a 24 hour/365 day operation. An Agent will be assigned a schedule that may include evenings, weekends, or holidays. These schedules will be adjusted periodically to meet the needs of our business.

**MUST BE BILINGUAL IN ENGLISH AND SPANISH**

LOCATION: Mexico City, Mexico (positions are fully remote for the time being)
PAY: $12,500 pesos per month
Hours of Operation: Monday - Sunday 6:00am - 10:00pm (must have the flexibility to work a 9-hour shift 5 days out of the week)
Paid Training provided!
JOB DESCRIPTION:

Handle three main channels: Inbound, Chat and Emails for the company's partner merchants, and customers worldwide while maintaining an outstanding experience in every interaction.
Address time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting with professionalism in a timely manner.
Develop a deep expertise in how the processes, systems, and resources work, and how to use them to drive positive outcomes
Demonstrate effective communication skills and relationship-building.
Excel at Quality! We want to be the best Customer Experience Company out there!

QUALIFICATIONS:

You have 2+ years experience handling customer issue resolution using email, phone and chat.
You can speak fluent English and have above average technical fluency (typing speed of 40 WPM).
You have experience in a fast-paced customer service role and resilient in an ever-changing environment.
You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using DoorDash’s brand voice and tone.
You are a highly-motivated individual that works well in a team environment.
You are above average in technological fluency, including smartphone application navigation, computer function navigation, such as using hotkeys for copy/paste, opening multiple tabs, email
You are customer-centric and you love helping people.
You have high emotional intelligence and you are great at building relationships.
You are very organized--you can juggle both issue resolution & concise communication.
You have experience maintaining a high-level of professionalism.

Please apply with an updated version of your resume in English for consideration.