Customer Rep-Dxp

Customer Rep-Dxp
Empresa:

Fedex


Customer Rep-Dxp

Detalles de la oferta

Welcome
Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site!
FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.
Some of our recent awards include:
•FORTUNE “World’s Most Admired Companies” - 2014
•FORTUNE “100 Best Companies to Work for in America” - 2013
•Reputation Institute “World’s Most Reputable Companies” - 2013
•Corporate Responsibility Magazine “100 Best Corporate Citizens” - 2013
•Great Place to Work Institute “World’s Best Multinational Workplaces” - 2013
Search openings (link: ^RpGRZakPy0fd71VTM4rORLVRfJOBMYPpzkBfGKBY/d2gbKp0LRWF1urDcoUn2z83)
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RC58717 LM223:Customer Rep-DXP (Open)Part timeLM223:Customer Rep-DXPParque Logistico San Martin Obispo Park II
Calle Barranca Honda final s/n, Lote 2
Zona San Martin Obispo, autopista Chamapa Lecheria
54769 Cuautitlan Izcalli, MEX
MexicoHigh School Degree / Equivalent. Good general typing skills required. Must be computer literate. Clear and articulate speaking voice. Excellent human relations, communication, and telephones etiquette skills. Must successfully complete the Reading, Listening and Math Sections of the Basic Skills Test. Ability to understand English as determined by results on TOEIC exam-450 points. Ability to work variable shifts.
To perform a variety of Customer Service duties to support efficient domestic express operations, responds to customer’s needs including scheduling of pick-ups, service information, tracing of shipments identification of problems and resolution through available information or transfer to source._x000D_
_x000D_
Answers call center customer inquiries on service features, delivery and pick-up operational procedures, payment processes, ensuring maximum sensitivity and responsiveness to customer needs, issues, and requirements. Provides current package updates and basic follow-up activity in available computer systems. Initiates pick-up, supply delivery, shipment research, rate quotes, and exception requests. Assists in the resolution of customer complaints. Determines existence of service failures and requests refunds within established limits. Provides customer service using FedEx phraseology proactively to produce 100% customer satisfaction at the end of every transaction.


Fuente: Neuvoo_Ppc


Área:

  • Otros / Otros

Requisitos


Conocimientos:

  • Basic

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