Customer Experience Champion

Customer Experience Champion
Empresa:

Grupo Industrial Redworks De Baja California S De Rl De Cv


Customer Experience Champion

Detalles de la oferta

Our growing Ecommerce business is looking for a skilled problem solver to join a growing team.We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

•Resolve customer complaints via phone, email, mail, or social media ,Use telephones to reach out to customers and verify account information, Cancel or upgrade accounts., Assist with placement of orders, order shipments and refunds, or exchanges.

•Answer questions about warranties or terms of sale and product recalls. Suggest solutions when a product malfunctions.

•Create and consolidateOpen Order report on a weekly basis.

•Update warehouse stock numbers across different sales channels

•Act as a liaison between the factory and Corporate Offices to resolve issues and implementation of new programs

Experiencia y requisitos
Proficient in English and Spanish

2+ years’ experience in customer service

Bachelor’s Degree in Business Administration or a related field preferred

e-commerce background

Ability to translate your skills to other employees through training and mentoring

Excellent verbal and written communication skills

Proficiency with Microsoft Office Suite and Google G-Suite


Fuente: Bebee2


Área:

Requisitos


Conocimientos:

  • e-Commerce

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