Customer Care Dispatch Bilingual Agent - Carestream

Customer Care Dispatch Bilingual Agent - Carestream






Customer Care Dispatch Bilingual Agent - Carestream

Detalles de la oferta

The Bilingual Service Agent CCD has a fundamental role in providing support 24 hours a day 7 days a week, creating service calls and/or redirecting customer calls to a specialized support group and/or to our field engineers to provide immediate solution to all the doubts and issues which may arise with their digital or analog equipment as well as consumables for said equipment. The Service Agent will also support Field Engineers who need to update cases, create invoices (feedback) specifying time and materials used to resolve customer issues.Responsabilities:Provide help and support to customers solving issues with their radiographic equipment and/or doubts about their accounts via e-mail, telephone or any other electronic device. Capture customers’ data, account and equipment information using the proper application according to the country they contact from.Support Carestream Engineers who need to process an escalation with level 2 specialists on radiographic equipment.Understand and interpret customers’ needs.Identify issues and determine the best action to solve these within the department guidelines.Deliver customer satisfaction, internal as well as external, straining continuously to improve the service/products we provide.Convey relevant information regarding the success of the case efficiently and clearly in order to repair and solve customers’ doubts.Efficient multi-tasking management.Respond any questions on the status of a service call, account or equipment.Provide details on the dispatch process regarding customers’ equipment and/or complaints on service accounts.Follow up meticulously on open cases by L1 agents until fully closed.Minimum Required Skills
Advanced English at a 90% or above (Written and Spoken).1 year experience in customer service.Flexibility to shift schedules.Customer OrientedAbility to work under pressureAbility to articulate clearly.Readiness in data capturing.Interpersonal abilities.Team work abilitiesDesired Skills
General knowledge of MS OfficeBusiness Unit:
Position Type
Business Operations Center
Minimum Education Level
Minimum Years Related Experience
High School Graduate or GED or equivalent work experience
Does this position have direct reports?
Expected Extent of Travel
Company-Sponsored Relocation
Company-Sponsored Immigration

Fuente: Neuvoo_Ppc


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