Cust Exp Supervisor

Cust Exp Supervisor
Empresa:

Honeywell


Cust Exp Supervisor

Detalles de la oferta

Join a team recognized for leadership, innovation and diversity
Coordinate a team of customer service representatives to ensure all customer needs and expectations are met. You will oversee the response to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.
Key Responsibilities
Manage Returns
Customer Billing Coordination
Review Forecast Reports
Order Processing
Team Management
YOU MUST HAVE
Bachelor's degree, or equivalent. Some experience in the field.
Advanced English skills (Executive levels)
2+ Years of experience in Customer Service
2+ Years of experience leading teams
WE VALUE
Significant experience applying best practices in Customer & Product Support
Excellent organization skills
An ability to train others
An ability to direct and motivate a team
Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems
Additional Information
JOB ID: req235227
Category: Customer Experience
Location: Prolongacion Nereo Rodriguez Barragan No. 1200,San Luis Potosi,SAN LUIS POTOSI,78178,Mexico
Exempt


Fuente: Jobs4It


Área:

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