Credit Specialist

Credit Specialist

American Express Company.

Credit Specialist

Detalles de la oferta

The Trigger Line Increase (TLI) Agent position will be responsible of: Receiving inbound calls from existing Canadian card holders looking to increase the credit limit on their cards. Making outbound calls to existing Canadian card holders to get them to increase their credit limits. Answering card holders’ inquiries about their accounts. Meeting the desirable assigned quotas and ability to work in fast paced, sales oriented environment. Updating required systems accurately and in compliance with market requirements.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Requirements • Fluent English both written and verbal is required. • Strong communication skills: articulate, professional, clear and friendly. • Ability to respond professionally to adverse situations in a pressured environment, making quick and accurate decisions when faced with problems such as heavy call volumes, system difficulties and other challenges. • Prior Customer Service/ Sales experience in similar role, with proven record of driving customer satisfaction / sales targets. • Self-motivated and positive thinker, creative and analytical. • Understanding of Credit policies, procedures and Complaints processes • Knowledge of CSP, ISP, ECCO and other related American Express systems required.

Fuente: Neuvoo_Ppc


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