Complaints Engineer

Complaints Engineer

Surgical Specialties México, S. De R.L. De C.V.

Puestos Vacantes:



Complaints Engineer

Detalles de la oferta

•Primary contact for all customer experience reporting and complaint handling activities related to commercial and investigational products. Responsible for independently receiving, documenting, investigation and coordinating responses on product complaints.
•Ensure timely investigation and response to product complaints. Works closely with manufacturing, sales representatives and distributors.
•Participate in investigations and corrective action arising from product complaints.
•Maintain current and complete complaint files.
•Evaluate samples to determine failure root cause.
•Perform collective analyses of product complaints and implement reports for trends and identification of potential corrective or preventive actions.
•Prepare reports to meet international regulations and reporting requirements.
•Ensure applicable domestic and international regulations related to risk management and Medical Device reporting is met.
•Creation of reports for Quality Management.
•Evaluate investigations with engineering department to mitigate failure modes.
•Maintain an effective system of attention, follow-up and action plans for Complaints, FCAs and Product Holds local regulatory requirements, corporate requirements and international standards.
•Capable to understand the processes of the Manufacturing site into the Operational and QMS context.

Experiencia y requisitos:
•Bachelor’s Degree in Engineering. Desirable; Bioengineer, Chemical engineer, Mechanical, Mechatronic engineer)
•Minimum of 4 years experience in Medical Device Manufacturing industry
•Proven ability to work effectively in a team environment through conflict resolution
•Strong interpersonal, organizational, and verbal and written communication skills and the ability to work effectively as a team member
•Intermediate/Advance level in MS Office systems such as; Excel, Word, Outlook.
•Demonstrated working knowledge of ISO 13485 and other medical device related standards.

Horario: 7:00 a 17:00 hrs.

Fuente: EmpleoNuevo


  • Otros / Otros


Ofertas Relacionadas

Ingeniera química

IMPORTANTE EMPRESA SOLICITA: “Ingeniera Química (JEFATURA COMERCIAL)” Edad: 24 a 35 años Sexo: Femenino Estado Civil: Soltera Disponibilidad para viajar...

Desde Enlace Laboral - Veracruz

Publicado hace un mes

Commercial manager

Position Summary Primary Sales contact for assigned area/customer base. Make telephone sales to an established customer group, takes orders by telephone...

Desde Autozone De Mexico, S. De R.L. De C.V - Nayarit

Publicado hace un mes

Material planning & execution specialist - matamoros

- Supports analysis of business performance versus budget and forecast and proposes improvement actions. - Performs benchmarking of key performance indicators...

Desde Abb - Tamaulipas

Publicado hace un mes

Gte modelos de decision scores - mexicali

Descripción Perfil:Desarrollar modelos de decisión y calificación(Scores/Ratings) según las especificaciones delPortafolio Manager de PyME, explotando los...

Desde Banco Santander (México) S.A - Baja California

Publicado hace un mes