Community AssociateAbout the RoleA Community Associate is the primary point of contact for the community and acts as the “face” of WeWork.Goals and ObjectivesIllustrate WeWork’s core values and strive to achieve our missionSupport the Community Management team to achieve the following:Create a welcoming and collaborative community environment amongst our members through events and building relationships between membersEnsure that your building is fully operational and processes are running smoothlyDrive growth and promotion of WeWork-provided service offeringsTake direction from the Community Lead and the Community Manager to support the Community Team as necessaryDuties and ResponsibilitiesGreeting /Point of ContactBe the first and last point of contact for your buildingCover the front desk during business hoursGreet and check-in member guestsGreet people who come in for tours, track walk-ins, schedule tours, and send confirmation emailsManage We Member check-ins and check-outsPrepare and distribute promotional materials to guests/potential membersAnswer “walk-up” member and guest questions or refer inquirer to additional resourcesMembership ManagementWork on community initiatives designed to develop connections between members, including member introductions, event support, email and print communicationsBe active on the WeWork member networkSolve member-related issues to ensure a cohesive communityEvents and Community ManagementMake posters for eventsAssist with set-up and breakdown of events, including ordering food and beveragesPrepare newsletterBuilding Operations and ManagementAssist with move-ins and move-outs; prepare and distribute member welcome packetsAssist with building operations and maintenance to ensure highest level of member experienceFielding and assigning requests submitted through ZendeskManage keycard activations and bike room access requests where applicableEnsuring the building is clean and well keptOrdering consumablesSubmit building receipts to the Community Lead and the Community Manager for expense reportsMail and Package responsibilities as neededIdentify issues for escalation to the Community Lead and the Community Manager and document accordinglyExperience and RequirementsCollege graduate with a four year degree preferred, but not requiredCustomer service and/or sales experience a plusMust have strong verbal and written communication skillsExceptional organizational and multitasking skillsDemonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathyPassion for entrepreneurial communitiesPassion and understanding for WeWork’s mission and valuesProficient in basic computer skills
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